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Senior. Manager, Internal Communications & Engagement

Iconma

New York, NY

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JOB DETAILS
SALARY
$16.50–$75 Per Hour
SKILLS
Adtech, Artificial Intelligence (AI), Business Support, Change Management, Content Development, Continuous Improvement, Cross-Functional, Editing, Follow Through, Health Plan, Leadership, Logistics, Manage Agenda, Marketing, Metrics, Microsoft Exchange Server, Microsoft SharePoint, Multimedia, Multitasking, Needs Assessment, Newsletter, Onboarding, Operational Communications, Operational Strategy, Pharmacy, Process Improvement, Product Programs, Retail, Retail Merchandising, Storytelling, Usability Engineering, Web Usability, Writing Skills
LOCATION
New York, NY
POSTED
4 days ago
Our Client, a Retail Pharmacy company, is looking for a Senior.  Manager, Internal Communications & Engagement for their New York, NY/Woonsocket, RI/Wellesley, MA/Boston, MA/Hybrid location.
 
Responsibilities:
  • Lead the internal communications strategy for client Media Exchange (CMX), shaping how priorities, products, programs, and updates are communicated across CMX and the broader client enterprise
  • Own the editorial calendar and overall communications rhythm for CMX, ensuring content, meetings, milestones, and enterprise moments are coordinated through a clear, connected narrative
  • Own the monthly CMX newsletter, including content planning, stakeholder coordination, development and production in the platform, publishing, and ongoing evolution
  • Support the onboarding and new hire process through communications and related operational needs, including welcome messages, org chart updates, maintenance of key team lists and resources, and continuous improvement of the onboarding experience for hiring managers and new colleagues
  • Own major meetings end to end, including agenda development, speaker and content coordination, materials, logistics, follow-up actions, and ongoing process improvement
  • Serve as a central connector across CMX by building strong cross-functional relationships, identifying communication needs and gaps, and proactively driving the right messaging and forums to strengthen alignment across teams
  • Help shape a more effective SharePoint experience through stronger content architecture, organization, usability, and governance in partnership with relevant stakeholders
  • Lead the CMX Engagement Committees program, increasing visibility, supporting execution, and ensuring the work connects to broader team and enterprise priorities
  • Manage internal recognition programs and related communications that celebrate colleagues, reinforce culture, and support engagement across the organization
  • Serve as a key liaison between CMX and communications partners from across client teams, including Marketing, Merchandising, Retail Pharmacy, and Enterprise, to strengthen communication, alignment, and shared learning
  • Own and evolve the CMX Charter program, including communications and other mechanisms that bring the Charter to life
  • Gather and interpret feedback through surveys, engagement inputs, and communications metrics, and use those insights to refine content, channels, meetings, and programs over time
  • Help define and improve the internal communications and engagement function by building processes, standards, and scalable ways of working that support business needs, cross-functional alignment, and continued transformation
 
Requirements:
  • 7+ years of experience in internal communications, employee communications, or related roles, ideally within a complex, fast-paced organization
  • Proven experience developing and executing internal communications strategies that support business priorities, team alignment, and colleague engagement
  • Strong writing, editing, and storytelling skills, with the ability to translate complex information into clear, audience-centric, scannable communications that use concise language and avoid unnecessary jargon
  • Experience owning recurring communications channels and forums, such as newsletters, all-team meetings, leadership Q&As, or similar vehicles
  • Experience leading cross-functional initiatives from concept through execution, including stakeholder alignment and follow-through, particularly for engagement, culture, or change management initiatives
  • Proven ability to manage multiple priorities and operate effectively in a dynamic environment
  • Demonstrated ability to operate effectively in a fast-paced, highly matrixed environment, build strong cross-functional relationships, and drive work forward with initiative and sound judgment
  • Experience using surveys, feedback, and communications or engagement metrics to assess effectiveness and refine approach
  • Experience balancing strategic thinking with hands-on execution
  • Strong experience with SharePoint, including content organization, usability, and site management; deeper expertise in permissions, governance, or document architecture is strongly preferred
  • Preferred Qualifications
  • Experience working in or supporting an adtech, martech, media, retail technology, or similarly complex and fast-evolving business environment
  • Experience connecting communications across multiple business units or serving as a liaison across teams within a larger enterprise
  • Experience with internal communications platforms such as Poppulo
  • Experience using or experimenting with AI tools to support communications, content development, or operational efficiency, along with curiosity about how AI can improve ways of working
 
Why Should You Apply?  

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/