Senior Manager, General Operations

Job Description:

The Role

As a Senior Manager, you are accountable for the timely delivery of monetary transactions for Fidelity clients.  Your role includes developing a deep understanding of the relevant business processes, technologies, and risks driving solutions to continually improve the services.  You will provide management of day-to-day operations and staff, assuring adherence to prescribed levels of productivity, accuracy, service levels, compliance and controls.

Note: Fidelity will not provide immigration sponsorship for this position.

The Expertise and Skills You Bring

• Previous experience working in the Financial Services Industry, Financial Operations, or Operational Risk preferred.
• Build strong and inclusive working relationships, in-person and virtually, through collaboration with business partners and colleagues.
• Critical thinker who approaches work with an open mind and sense of creativity by challenging current practices and recommending improvements to mitigate risks and drive positive change
• Previous management experience is preferred 
• Bachelor's degree or equivalent work experience
• You have proven leadership skills
• We will support you while you learn the FINRA licensing material and work to obtain your Series 99 license
• Strong oral and written communication skills
• Intermediate experience with Microsoft Office products; Excel, Outlook, PowerPoint, Word, etc.
• You have exceptional interpersonal and teamwork skills

The Value You Deliver

• Establishing and executing plans and setting clear goals that drive efficiency, innovation, and sustainable delivery of quality, cost, and service delivery goals
• Proactively identifying, prioritizing, and driving opportunities to improve the business
• Setting direction by translating the broader organization's business plan and aligning resources to execute the plan
• Attracting, developing, and retaining a high performing team
• Driving results by creating a climate of respect, open collaboration and teamwork

The Team

As part of the Operations Services Group (OSG), the Remittance Services team provides transaction processing services to all of Fidelity’s distribution channels. Remittance Services also supports Fidelity’s growth with high quality, cost effective, and innovative service solutions through technical solutions, talented associates and processing expertise. In this role, you will be part of the Remittance Services business unit, supporting a broad range of activities of customer deposits and payments. 

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.