Senior Manager, Digital Vendor Management Office

I. Job Summary

The Senior Manager, Digital Vendor Management Office (VMO) is a foundational leadership role responsible for standing up and operationalizing a next-generation vendor management capability across the Digital organization.

This role will lead the transition from a fragmented, contract-driven vendor landscape to a strategic, value-driven vendor ecosystem, improving cost transparency, strengthening supplier governance, and driving measurable cost optimization.

Working in close partnership with Digital leadership, Finance, Supply Chain, this leader will define and implement the target vendor model, governance structures, and engagement processes required to deliver sustained value from third-party investments.

II. Essential Duties and Responsibilities

VMO Setup & Vendor Model Transformation

• Lead the design and implementation of the Vendor Management Office (VMO) as a core Digital capability
• Partner with internal stakeholders and external advisors to:
• Establish a baseline view of new vendor landscape (spend, contracts, roles, performance)
• Drive the transition from a highly fragmented vendor environment to a simplified, strategic vendor ecosystem
• Stand up governance forums, operating cadence, and decision frameworks to support the new model

Cost Optimization

• Identify and support execution of cost optimization opportunities across all strategic vendor engagements
• Partner with Supply Chain to institutionalize end-to-end visibility into vendor spend, including, Professional services and staff augmentation, SaaS and subscription costs
• Deliver standardized reporting and dashboards to provide vendor-level spend insights
• Define and track clear savings targets and value realization metrics

Performance, Risk & Value Assurance

• Implement frameworks to ensure vendors deliver against expected value and outcomes
• Partner cross-functionally to monitor and report on: Financial performance, Service quality and delivery outcomes, Contract compliance and risk exposure
• Establish a continuous improvement model to evolve vendor performance and value over time

Strategic Supplier Governance & Engagement

• Establish and lead governance for strategic and high-value vendors, including:
• Executive business reviews (QBRs)
• Performance management against SLAs and KPIs
• Issue escalation and resolution frameworks
• Define differentiated engagement approaches based on vendor segmentation (strategic vs. transactional)
• Build strong, value-driven relationships with key suppliers to drive:
• Performance accountability
• Innovation and continuous improvement
• Ensure alignment between vendor capabilities and Digital strategy and priorities
• Design and implement standardized, scalable processes for how Digital leaders engage with vendors across the lifecycle -from sourcing to ongoing performance
• Partner to drive process maturity and consistency across Digital, Finance, and Supply Chain

III. Qualifications

A. Required Qualifications

• Bachelor''s Degree (accredited) in Computer Science, MIS, Business Administration or similar area of study, or in lieu of degree
• High School Diploma or GED (accredited) and 4 years of relevant experience.
• 8 years or more years previous experience (in addition to education requirement)

B. Preferred Qualifications

• 8-12+ years of experience in vendor management, sourcing, consulting, or IT financial management
• Experience in VMO setup, vendor consolidation, or large-scale transformation initiatives strongly preferred
• Proven track record driving cost optimization and supplier performance improvements
• Experience working across IT, Finance, Procurement/Supply Chain, and external partners

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Repetitive Motions
• Eye/Hand/Foot Coordination
• Sitting
• Talking
• Hearing

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

ABOUT WM

WM (WM.com) is North America''s leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.