At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Role Responsibilities
We are seeking a strategic, detail-oriented and results driven Senior Manager of Digital Delivery and Enablement to lead projects and process improvement initiatives across the Digital Portfolio. This role will be responsible for driving cross-functional initiative that accelerates digital transformation, enhances the operating model and standardizes and matures Product Management frameworks to ensure scalable, high-quality product delivery.
Lead and execute large scale initiatives focused on continuously improving processes that enable and accelerate the digital product development lifecycle.
Partner with cross functional teams to develop, maintain, and communicate the Digital Product Roadmap.
Collaborate closely with program managers, product owners, technology teams, and business stakeholders to ensure process improvements align with strategic priorities.
Create and maintain clear process documentation, workflows, governance models, and operating standards.
Identify bottlenecks and inefficiencies across delivery pipelines; recommend and drive solutions that improve speed, quality, and predictability.
Lead change management efforts to ensure successful adoption of new processes, tools, and ways of working.
Monitor process performance using metrics and dashboards; synthesize insights and report progress to leadership.
Support audits, compliance reviews, and risk assessments related to digital delivery processes.
Maintain strong portfolio data hygiene and governance to ensure accurate, actionable insights.
Role Requirements
7+ years in digital product management preferably in payments or financial services
Consumer product management experience, with good understanding of the technical and platforms ecosystems.
Proven track record of leading the development and implementation of successful product strategies with excellent cross-functional leadership skills and the ability to work effectively with teams in different locations.
Experience working with multiple stakeholders/teams in different countries with different cultural backgrounds.
Excellent analytical skills and ability to constantly deep dive and take decisions based on data analysis.
Strong understanding of business and tech aspects of product strategy to drive roadmaps and execution for the markets.
Work Shift
HYBRID – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your United States-specific benefits include:
Medical, Dental and Life Insurance
Tuition Assistance Program
Parental Leave
One day volunteer time off
$0 Money Transfer Fee Discount Code – Quarterly
Recognition Program “Game Changers”
Employee Discount Program
Global Adoption Assistance
Global Scholarship Awards Program
401K plan
For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Salary
The base salary range is $140,000 – $170,000 per year, total on target compensation includes a base salary plus short-term and long-term incentives that align with individual and company performance.
Other Details
We are passionate about honoring our employees identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.