The Sr. Manager, Customer Care Strategic Initiatives leads customer care transformation by leveraging insights, data, and industry trends to improve processes, technology, and customer experience.
They partner with cross-functional teams to develop and execute strategic initiatives, optimize operations, and manage budgets.
This role involves guiding technology projects, analyzing industry benchmarks, influencing stakeholders, and managing a team.
Qualifications include 8+ years of experience in automotive or customer service, strong strategic and leadership skills, data analysis proficiency, and effective communication.
The position offers a competitive salary, benefits, vehicle allowance, and opportunities for professional growth.
Travel is occasional, and the role requires collaboration across departments to deliver impactful customer care improvements.
Hyundai AutoEver America(HAEA) is a global Information Technology services company, with approximately 300 professionals serving Hyundai Kia Motor Group affiliates in North and South America.
HAEA provides a full range of Information Technology Services, spanning application services, business intelligence, integration, data security, infrastructure, and hosting services. By delivering competitive services, HAEA enables our clients to focus on running their core business, align IT capabilities to support business goals, and leverage technology to more effectively compete in the marketplace.
HAEA is a premier IT professional group with extensive experience and expertise in all aspects of the automobile industry, including sales & distribution, manufacturing, captive finance, and marketing.