The Senior Manager, Credit & Collections oversees company-wide collections, credit policy adherence, cash application, invoice disputes, and billing portal administration.
Key responsibilities include championing a customer-first approach, building customer relationships, resolving payment issues, and driving team performance through data insights and process improvements.
The role manages problem accounts, conducts root cause analyses, and ensures compliance with laws and standards.
Leading a team of 8-12 employees, the manager fosters a culture of accountability, coaching, and KPI tracking.
Qualifications include a 4-year degree, expertise in order-to-cash processes, strong communication skills, and proficiency in Microsoft tools.
The position offers a hybrid work environment in Downers Grove, IL, with a salary of $90,000 and benefits such as PTO, insurance, and 401k.