This Senior Manager, Credit & Collections, oversees company-wide collections, credit policy compliance, cash application, and dispute resolution during onboarding.
They champion a customer-first approach, build strong client relationships, and resolve payment issues.
Key responsibilities include optimizing team performance through data-driven insights, managing problem accounts, conducting root cause analyses, and ensuring compliance with policies and laws.
The role involves stakeholder management, collaborating with cross-functional teams, and leading a team of 8-12 employees.
Qualifications include a bachelor’s degree, experience in order-to-cash management, customer-centric outcomes, strong communication, leadership skills, and proficiency in Microsoft Office tools.
The position is based in Downers Grove, IL (hybrid), offering a $90,000 salary and benefits such as PTO, insurance, and 401k.