Senior Manager, Creative Operations

Senior Manager, Creative Operations

Creative Experiences | Santa Monica, United States | ID: 11182

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Senior Manager, Creative Operations

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Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and weve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, youll make a valuable - and valued - contribution. Were a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

The Role

We are looking for a Senior Manager, Creative Operations to lead the end-to-end operational engine of the Project Management team for Roku's Brand & Creative Studio. This role sits at the intersection of brand, creative, marketing, product, and operations - responsible for creating clarity, driving scalable processes, and enabling the team to deliver bold, best-in-class creative work at speed and scale.

The ideal candidate is an experienced people leader and strategic operator who has built and evolved project management and operations practices within high-performing in-house or agency creative organizations, ideally in streaming or entertainment. They are a proactive partner with a head for systems and process design, a pragmatic, strategic approach to problem solving, and a self-starter attitude. They are non-political, with the ability to influence and align senior stakeholders across different business and functional teams.

Our industry changes quickly, so we expect this leader to be comfortable responding to changing business needs, using data and insight to make decisions in ambiguity, and knowing that their success comes when the team succeeds.

For California Only - The estimated annual salary for this position is between $167,000 - $198,200 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What You'll Do

• Lead the day-to-day and long-term evolution of the Project Management and Operations team inside the Creative Studio, ensuring product teams have the right tools, processes and resources to execute on-time, on-budget, on-brief creative deliverables.
• Serve as a primary point of contact between Creative Studio and cross-functional partners for planning, prioritization, and status of work across multiple time zones and geographies.
• Own resource and prioritization management, measurement and reporting working to reconcile quarterly reporting against capacity.
• As part of resource management both internally and externally, own and facilitate the relationship with vendors of the Creative Studio, helping teams secure resourcing, and overseeing contracts and relationships.
• Establish and refine operational frameworks, SLAs, reporting and standards for how Creative Studio partners with Marketing, Product and Advertising - making it simple and predictable to work with the team by refining global workflows and tooling.
• Manage and grow a high-performing project management team, providing clear direction, coaching, and career growth opportunities to build a culture of accountability, collaboration, and continuous improvement, where the team feels empowered to lead projects raise issues early and propose solutions.
• Identify and champion AI and automation opportunities (e.g., for intake triage, resourcing, status reporting, asset management, or documentation) to streamline workflows, unlock efficiency, and improve quality of work.
• Model Roku's culture and values - acting as a culture carrier within the Brand & Creative team and across the broader organization evangelizing our work, our standards, and to build trust and partnership.

Your Experience

• 8-10+ years of experience in creative operations, marketing operations, or project management, with significant experience in integrated marketing or creative development; streaming, entertainment, or subscription business strongly preferred.
• 5+ years of people management experience leading project management / operations teams in an in-house creative org or agency.
• Demonstrated success building and evolving processes and frameworks for creative or marketing organizations - not just operating within existing ones.
• Proven track record driving cross-functional alignment across marketing, product, content, advertising, and other partners, including working across multiple time zones and geographies.
• Experience implementing and optimizing project management tools and systems such as Asana, Workfront, Airtable, Jira, or similar, plus strong proficiency in Excel/Sheets and presentation tools.
• Skilled communicator with strong verbal, presentation, and written communication skills - able to succinctly communicate with executives, stakeholders, and creatives.
• Comfortable making data-informed decisions in ambiguous, fast-changing environments; able to balance speed, quality, and risk.
• Demonstrated experience mentoring and growing talent, creating clarity on roles and expectations, and supporting career development.
• Experience evaluating and/or implementing AI and automation tools within creative or marketing workflows is a plus.
• Bachelor's degree in marketing, Communications, Business, or related discipline preferred, but not required.

#LI-CU1

Our Hybrid Work Approach

Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. Its important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

Accommodations

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the companys success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. Were independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku youll be part of a company thats changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isnt real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how weve grown, visit https://www.weareroku.com/factsheet.

By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Rokus Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.

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