Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.
Hajoca has over 400 locations nationwide, called Profit Centers; and at the foundation of our family of businesses is a National Support Center (NSC) where Centers of Excellence are dedicated to enabling the success of our Profit Centers.
The Eclipse Business Solutions team in our National Support Center (NSC) is looking for a Senior Manager Business Process Consulting Services. This is a fully remote position. Applicants may be based anywhere within the United States.
Are you an expert in evaluating and improving business processes? Do you possess strong data collection and analysis skills? Do you enjoy extensive collaboration and leading your own team? If so, then we'd like you to join our dedicated team as Senior Manager Business Process Consulting Services.
About the Role:
The Senior Manager Business Process Consulting Services operates within a centralized IT organization, providing process guidance and expertise to individual Profit Center (PC) locations operating in a highly decentralized business model. This leader assists Hajoca Profit Centers achieve operational improvement, collaborating with technology and business teams to define best practices for operating a business within the framework of the Epicor Eclipse ERP. This individual identifies and analyzes opportunities to improve efficiency, reduces costs, and coaches the PCs to improve overall performance.
You will:
Be responsible for the following:
Process Analysis and Assessment
Foster strong partnerships with Profit Centers to analyze business operations and leverage learnings to identify the needs of the business and create and provide recommendations for business process improvements.
Analyze processes to identify bottlenecks, inefficiencies, and areas for improvement.
Evaluate the impact of process changes on overall business operations.
Process Redesign and Improvement
Evaluate existing PC operations and collaborate with PC leadership on the development and recommendation of process improvement strategies and initiatives.
Collaborate with teams to redesign processes, eliminate redundancies, and enhance PC operational efficiency, leveraging the Eclipse system.
Engage with critical stakeholders to identify KPIs targeting business enhancements that align with Leadership and Hajoca strategies and initiatives and promote positive and measurable progress.
Partner with IT leaders and Analysts to leverage Enterprise Data Management Solutions for developing operational KPI metrics and reporting in Excel and Power BI.
Data Collection & Analysis
Gather data and metrics related to current processes and performance.
Utilize data analysis tools and methodologies to identify trends and areas for improvement.
Make data-driven recommendations for process enhancements.
Change Management
Facilitate change management efforts to ensure smooth adoption of new processes.
Communicate changes effectively to employees and stakeholders.
Provide training and support for teams impacted by process changes.
Documentation and Standardization
Create process-related supporting manuals, flow charts, foundation blocks for operational framework.
Ensure processes are optimized and well-documented for consistency.
Continuous Improvement
Stay updated on industry best practices and emerging trends in process optimization.
Lead and participate in ongoing process improvement projects.
Cross-functional Collaboration
Collaborate with various departments and teams to gather input and feedback on process improvements.
Build strong relationships with stakeholders to ensure buy-in and support of process changes.
Team Management
Provide effective leadership to the team, including hiring, training, and coaching team members. Set clear performance expectations and provide regular feedback and performance evaluations.
Collaborate with senior management to define departmental or team goals and objectives. Develop strategies and action plans to achieve these goals.
Manage and allocate resources, including budget, personnel, and equipment, to support the teams goals and projects.
About You:
Our ideal candidate will also:
The benefits of working with us:
Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:
Full-time benefits (for team members working 30 or more hours per week):
Full-time and part-time benefits:
EEOC Statement
Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.
Background Screening Statement
We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.
In 1858, one enterprising individual invested his life savings of $200 to start a business grinding key stops for plumbers in Philadelphia. More than 150 continuous years of service later, that business is known as Hajoca Corporation. Hajoca has a robust history of helping to shape advances in plumbing. But we attribute our success to two simple truths - a unique business philosophy and talented people.
Hajoca blends the clout of a large company with the opportunity of a small one. We understand that tastes and styles are different from place to place, so a "one size fits all" approach does not work. Our businesses have the freedom to operate like any local company and our managers conduct themselves with the focus and passion of business owners, right down to the products they carry and the people they hire.
Entrepreneurs welcome...and sought.
Good customer service means quality of work; exceptional customer service means quality of people. Members of our team are enthusiastic, driven to excel and singly steadfast in their commitment to service, integrity and reliability. They're also your neighbors and friends. They understand your unique needs because they've lived in your community for years.
Our locations are called Profit Centers and not branches, reflecting this independence. Our teammates have the opportunity to take home a share of the profits made in their Profit Center. Our decentralized culture gives each Profit Center Manager the same high degree of responsibility, autonomy, and accountability as an owner.
The National Support Centers in Lafayette Hill, PA, and Baton Rouge, LA, are dedicated to enabling the success of our Profit Centers. Teammates at these locations and throughout the US provide services that are essential for our Profit Center Managers to have a playing field on which they can succeed through their own efforts and ideas.
The company will continue to grow and prosper because our fundamental business philosophy works: emphasis on entrepreneurial spirit, expert knowledge, strong incentives for our teammates, and devotion to Hajoca’s proven business principles.