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Senior Manager, Applied AI Platforms

Baker Tilly Advisory Group, LP

Charlotte, North Carolina

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JOB DETAILS
SKILLS
Accounting, American Institute of Certified Public Accountants (AICPA), Applicant Tracking System, Artificial Intelligence (AI), Automation, Bakery, Business Services, Certified Public Accountant (CPA), Continuous Improvement, Customer Support/Service, Establish Priorities, Facebook, Forecasting, Improvement Metrics, Incident Management, License Management, LinkedIn, Microsoft Windows Azure, Offshoring, Onboarding, Operational Strategy, Operations Management, Operations Processes, Process Improvement, Professional Services, Recruiting/Staffing Agency, Regulations, Regulatory Requirements, Release Management/Engineering, Return on Investment (ROI), Risk, Risk Management, Security Architecture, Service Level Agreement (SLA)
LOCATION
Charlotte, North Carolina
POSTED
30+ days ago
Overview

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.

Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.

Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.

Job Description:



The Senior Manager of Applied AI Platforms leads the operational management and strategic evolution of the firm's enterprise-wide AI and automation platforms. This leader is responsible for ensuring reliability, scalability, governance, support, and value realization across all firmwide AI and automation technologies. The position also drives targeted, well-governed innovation to maximize ROI and ensure platforms are enabling the firm's broader strategic goals.

Responsibilities: Platform Operations & Ownership
  • Own end-to-end operations for enterprise AI and automation platforms (e.g., ChatGPT Enterprise, Microsoft Copilot, Azure AI/Azure AI Foundry, Claude, Alteryx, Perplexity, Windsurf, and emerging tools).
  • Ensure platforms are stable, scalable, secure, and fully compliant with firm policies, governance standards, and regulatory requirements.
  • Manage platform license strategy and utilization, including forecasting, optimization, renewals, and vendor engagement.
  • Lead platform feature enablement with governance, security, architecture, and risk partners; evaluate new capabilities and enable them safely.
  • Establish and continuously improve operating processes, including:
    • Access management
    • Onboarding/offboarding
    • Incident and issue management
    • Change/release management
    • Usage monitoring and reporting
    • Cost transparency
  • Build and oversee a tiered support model (Tier 1 via centralized IT; Tier 2 via the Applied AI Platform team) with clear SLAs, escalation paths, ownership boundaries, metrics, and continuous improvement practices.
  • Lead global platform operations, defining operating models, workflows, handoffs, and escalation standards across onshore and offshore teams.
  • Ensure the Bangalore team is structured and staffed to deliver Tier 2 support and broader platform management responsibilities.

Platform Innovation & Value Realization
  • Identify and prioritize high-impact enablement opportunities that maximize platform ROI.
  • Partner with AI engineers, developers, and practitioners to reduce friction, improve the developer/practitioner experience, and accelerate experimentation and adoption.
  • Identify opportunities to standardize, consolidate, or retire platforms to reduce complexity, risk,

About the Company

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Baker Tilly Advisory Group, LP