Senior Manager Application Support

QED National

Birmingham, AL

JOB DETAILS
SKILLS
Application Integration, Architectural Services, Automation, Best Practices, Business Solutions, CRM Integration, Cloud Applications, Cloud Architecture, Cloud Computing, Cloud Storage, Communication Skills, Computer Science, Consulting, Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Cross-Functional, Database Architecture, Debugging Skills, DevOps, Documentation, ERP (Enterprise Resource Planning), Ecosystems, Enterprise Applications, Ext JS JavaScript Library, Finance, Fortune 500 Customers, GitHub, Government Organizations, High Availability, IBM DB2, Identify Issues, Incident Management, Java, Leadership, Mentoring, Microsoft Windows Azure, Needs Assessment, Node.js, Offshoring, Order Management, Performance Tuning/Optimization, Problem Solving Skills, Product Management, React.js, Root Cause Analysis, SQL Databases, Sales, Scalable System Development, Scripting (Scripting Languages), Software Administration, Software Development, Software Engineering, Software as a Service (SaaS), Stored Procedures, Supply Chain, Supply Chain Management Software, Systems Administration/Management, Team Player, Technical Support, Warehousing
LOCATION
Birmingham, AL
POSTED
30+ days ago

Position Title: Senior Manager - Application Support

Location: Hybrid in Birmingham, AL

Position Status: Full Time

Relocation Assistance: Yes

Position Description: We're looking for a Senior Manager - Application Support to oversee and optimize our enterprise application ecosystem, which includes custom-built platforms (OMS) and leading SaaS solutions such as Manhattan, Dynamics 365, and Google Cloud. In this role, you'll partner closely with cross-functional product teams-Sales, Product Management, Supply Chain, Finance, Inventory, CRM, and Data Integration-while leading a global onshore/offshore support team.

This is a hands-on leadership role for someone who thrives in complex environments, enjoys solving challenging technical problems, and is passionate about building reliable, scalable, high-performing business applications.

What You'll Do:

  • Lead and mentor a global team of application support engineers in an onshore/offshore delivery model.
  • Support, maintain, and enhance Tier-1 enterprise applications including order management, warehouse operations, payments, and inventory systems.
  • Troubleshoot complex technical issues, drive root-cause analysis, and ensure high system availability and performance.
  • Collaborate with product teams to understand business needs and translate them into scalable technical solutions.
  • Optimize application performance through debugging, tuning, monitoring, and proactive maintenance.
  • Drive automation and delivery improvements using GenAI, scripting, and DevOps best practices.
  • Participate in architectural discussions and contribute to solution design for new features and integrations.
  • Support DevOps processes with a focus on Azure DevOps pipelines, CI/CD, and automated deployments.
  • Lead incident management, escalation handling, and communication with global stakeholders.
  • Contribute to continuous improvement initiatives, system upgrades, and modernization efforts.
  • Design and build interfaces between ERP, legacy systems, and cloud applications.
  • Provide expert-level support for custom supply chain applications and integrations.

What You Bring:

  • 10+ years of experience supporting or developing enterprise applications in complex environments.
  • Strong technical expertise in: • Java (Spring Boot, Quarkus, Java 7-21) • JavaScript, React, Node.js, EXTJS • SQL/DB2, stored procedures, database architecture • Google Cloud (Pub/Sub, Cloud Run, GKE, Cloud Storage) • Azure, Azure DevOps, Terraform, GitHub
  • Experience leading onshore/offshore or nearshore delivery teams.
  • Background supporting ERP or supply chain applications (preferred).
  • Ability to diagnose and resolve complex application issues across full-stack environments.
  • Strong communication skills and the ability to collaborate with technical and non-technical teams.
  • A passion for quality, ownership, documentation, and continuous improvement.
  • Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent experience).

About Seneca Resources:

At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.

About the Company

Q

QED National

QED National is a certified Women-Owned Business Enterprise with WBE certification in New York City, New York State, New Jersey and Delaware. A trusted IT advisor to both public and private sector customers, QED National is headquartered in New York City with offices in Albany, NY. Driven by 24 years of industry expertise and guided by strong, ethical practices, QED National helps clients achieve their business objectives by providing innovative IT consulting, reliable staff augmentation and scalable technology solutions that are custom tailored for their needs. Our outstanding service has earned us an extraordinary client retention rate of ninety-five percent.

PRACTICE AREAS

Cyber / Information Security

  • Assessments and consulting
  • Advanced security technologies and implementation support services

IT Management Consulting

  • Data Analytics
  • Project & Program Management
  • Enterprise Architecture and Systems Engineering
  • Governance, Risk & Compliance
  • IT Strategy

IT Staff Augmentation

  • Providing highly qualified, reliable consultants at cost-effective rates, backed by our reputation for integrity & professionalism

Technology Solutions

  • A comprehensive portfolio of products and services including, but not limited to RSA, Checkpoint, Information Builders, Commvault, EMC and Schneider Electric/APC

QED National is led by a strong management team, under the direction of founder and president, Colleen Molter.  Working with selected organizations, chosen for their outstanding products and support services, QED National delivers expert solutions ranging from IT assessments and governance to intelligent data storage and staff augmentation. It all adds up to comprehensive, customized IT business solutions.

Esteemed Clients and Sustained Growth

A New York City and New York State Certified Women-Owned Business Enterprise, QED National is a privately held company in continuous operation since 1993.  Recipient of New York City, New York State, Florida, California and Fortune 500 contracts, QED National is proud to have sustained success and growth, including “Inc. Magazine’s 5000 Fastest Growing Firms in America” for nine consecutive years —2009 through 2017. View our full roster of awards.

QED National humbly, yet firmly, acknowledges its reputation among its clients as a partner that responds diligently—and expeditiously—to provide the highest quality services. The QED National team ambitiously looks forward to all future opportunities to provide such services.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1993
WEBSITE
http://www.qednational.com/