Senior Logistics Customer Service Coordinator

Main Purpose of the Role:

• This position performs Logistics, Operations and Customer Service Support to our customers and agents. 
• Overall duties include handling IMPORT / EXPORT bookings and documentation for both AIR and OCEAN, AES 
• filing, Shipping Instructions, Draft BL’s, export door moves, LTL, send pre-alert documents to destination, 
• Arrival Notice, AMS, ISF and customs clearance, cargo release, import door moves, demurrage and detention. 
• Billing and invoicing, vetting vendors costs. 
• A self-motivated individual, who supports all day-to-day activities.

Main Tasks:

• Coordinates with origin agents.
• Receives AMS Templates, ISF Templates, and Pre-alert documents from overseas agents.
• Adds files to system.
• Monitors ETA.
• Communicates with consignees.
• Prepares Arrival Notice and Invoice to customers.
• Coordinate Customs Clearance with Brokers.
• Collects charges from consignee.
• Coordinates cargo releases with internal accounting team and carriers.
• Coordinates door deliveries (if contracted).
• Posts Costs (bills) to pay vendors.
• Manages demurrage and detention with customers and carriers.
• Ensures compliance in U.S. import cycle for both AIR and OCEAN.

EXPORT

(AIR/OCEAN)

• Manages booking inquiries from customers and agents.
• Coordinates with shippers.
• Request bookings from carriers (AIR/OCEAN).
• Adds files to system.
• Prepares House Bookings and send to customers.
• Receives Shipping Instructions.
• Files AES/EEI to CBP.
• Submits VGM & SOLAS.
• Submits SI to Carriers.
• Prepare export cargo documentation for warehouses, carriers.
• Issues Draft BL’s and seeks approval from customers.
• Confirm Cargo details to carriers.
• Coordinate BL releases.
• Send pre-alerts to customers and destination agents.
• Coordinates with destination agents.
• Issues invoices and ensure collection.
• Posts costs (bills) to pay vendors.
• Ensures compliance in U.S. export cycle for both AIR and OCEAN

Requirements:

• High school diploma or general education degree (GED).
• College Degree in Supply Chain, Logistics, International Commerce, or related field (preferred).
• 3-year experience in a Freight Forwarding company in Customer Service, Logistics and/or Operations roles.
• MS Office Proficiency.
• Magaya Software knowledge (required).
• E2Open Software knowledge (preferred).
• Customs Regulations Knowledge for IMPORT and EXPORT in both AIR and OCEAN.
• STA or similar / relevant TSA clearance.
• HAZMAT training certifications (preferred).
• IATA training certifications.
• Strong Customer Service Skills.