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Senior IT Support Specialist

Velocity Flex of Houston, LLC

Manvel, TX

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JOB DETAILS
SALARY
$85,000–$95,000 Per Year
SKILLS
Auditing, Database Administration, Desktop PC, Ecosystems, Email Management/Administration, Filemaker Database, Finance, Finance Software, Financial Audit, Identify Issues, Information Technology/Systems Audit, Intuit Quickbooks, Inventory Management, Laptop PC, Licensing Compliance, Microsoft Outlook, Microsoft Windows Operating System, Microsoft Windows System Administration, Network Administration/Management, Network Cable, Network Connectivity, Network Routers, Network Switching, Operating Systems, PC Hardware, Printers, Security Monitoring, Software Administration, Software Installation, Software Patches, Systems Administration/Management, Technical Support, User Interface/Experience (UI/UX), Videoconferencing, Wi-Fi, Workplace Issues
LOCATION
Manvel, TX
POSTED
15 days ago
Location - Manvel, TX
Salary - $85,000-$95,000
Type: Direct Hire

Senior IT Support Specialist
We are seeking a Senior IT Support Specialist to provide advanced, hands-on technical assistance for our office infrastructure, focusing heavily on our Windows 11 ecosystem, finance tools, and database applications. This role requires an experienced professional to handle high-level, in-person troubleshooting of desktop hardware, local networks, and critical office software
Core Responsibilities
  • Advanced Support: Deliver expert face-to-face technical help and handle escalated, complex hardware and software issues at employee desks.
  • OS & App Management: Install, configure, and optimize Windows 11 environments, Microsoft Outlook client setups, and advanced email profiles.
  • Financial Software Care: Maintain, patch, and troubleshoot QuickBooks Enterprise Solutions, including managing multi-user company file connectivity and server hosting.
  • Database Administration: Provide front-end user assistance, manage security permissions, and maintain network connectivity for our FileMaker databases.
  • Infrastructure Setup: Oversee workspace hardware deployment, including desktops, dual monitors, docking stations, and office networks for new hires.
  • Conference Room Tech: Maintain, upgrade, and troubleshoot in-room video conferencing setups, projectors, smart screens, and audio equipment
  • Asset & Inventory: Manage and audit physical IT assets, license compliance, spare laptops, cables, and server room equipment.
Required Skills & Qualifications
  • Experience: Minimum of 5 years of professional IT support experience in a fast-paced environment.
  • OS Expertise: Deep operational and architecture-level troubleshooting knowledge of Windows 11.
  • Email & Productivity: Expert-level familiarity with Microsoft Outlook configuration, registry-level fixes, PST/OST recovery, and mailbox integrations.
  • Specialized Software: Hands-on experience deploying and supporting QuickBooks Enterprise and FileMaker database environments.
  • Physical Hardware: Proficiency with physical PC hardware builds, local network cabling, switches, and workplace printer hardware.
Physical Requirements
  • Lifting & Moving: Ability to lift and move computer towers, heavy monitors, UPS backups, and server equipment up to 50 lbs.
  • Mobility: Capability to bend, crawl under desks to manage cables, and climb ladders to service ceiling-mounted Wi-Fi routers. [13, 14]

About the Company

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Velocity Flex of Houston, LLC