Senior IT Services Engineer (L2/L3) / Managed IT Security Services / Hybrid

Overview About The Role We are a managed IT and security services provider (MSP/MSSP) seeking a strong L2/L3 IT Services Engineer to support our managed services and security operations team. You will work directly across multiple client environments , owning escalations, maintenance, and client relationships while partnering with our help desk and NOC. This is a hands-on, client-facing engineering role for someone who is broad across the stack but has genuine depth in a few areas.Responsibilities Serve as primary engineer for a set of assigned clients — build and maintain those relationships and act as their main technical point of contact.Triage and resolve L2/L3 support requests across phone, email, and ticketing; manage queues to meet/exceed SLAs.Handle NOC-related tickets and alert response: server-down notifications, performance issues, event log alerts, failed backups, EDR alerts, vendor and renewal items.Perform monthly client maintenance: backup verification, firmware/patch status, network performance, documentation.Troubleshoot end to end: user administration, workstations, servers, networking, virtualization, printers, mobile/handheld devices, storage, and wireless.Stage, deploy, and decommission systems and virtual hosts (including secure data wipes).System and network administration: virtualization hosts, switches, firewalls, storage, and supporting client and internal infrastructure.Maintain accurate client documentation in IT documentation platforms.Participate in an on-call rotation (one-week rotation monitoring after-hours alerts).Support security and compliance tasks and awareness (e.g., SOC 2, HIPAA).Qualifications ~2+ years in an MSP / MSSP environment supporting multiple client organizations. This is a hard requirement — candidates from internal-IT-only backgrounds are not a fit for this role. Ideal candidates are currently at an MSP, or no more than a couple of years removed from MSP work.L2/L3-caliber troubleshooting across Windows environments; self-sufficient on escalations.Virtualization depth — VMware and/or Hyper-V.Entra ID / Intune administration.Solid, self-sufficient networking — DNS, DHCP, TCP/IP, VPN, firewalls, routing fundamentals. (Expert-level networking is not required.)Active Directory and Microsoft 365 administration; Windows Server; remote access/VPN; backups; network printing.Genuine "jack of all trades" breadth with real depth (mastery) in 1–3 areas.Strong customer-service orientation and clear written/verbal communication.Nice to Have Linux familiarity (administration of Linux-based systems).Security/compliance exposure (SOC 2, HIPAA).Cloud platform experience (Azure, AWS).Relevant certifications (Network+, Security+, Microsoft/Azure, VMware, etc.).Compensation & Benefits Base $68K–$75K DOE.Monthly utilization-based bonus (typical ~$8K/year, with upside for exceeding utilization targets).Medical, dental, vision, and life insurance.PTO + 10 paid holidays.401(k).Continuing education and certification support.Location & Working Conditions Hybrid: remote-friendly, with a couple of days per week in-office for equipment staging and installation prep — candidates should be local to the [metro area / city].On-call rotation; occasional travel to client sites for implementations.Must be able to lift and transport equipment; may sit for prolonged periods.May occasionally work outside regular business hours for critical issues or maintenance windows.Posted By: Kaejen Surat#J-18808-Ljbffr