Best Practices, Budget Management, Cloud Computing, Cross-Functional, Data Recovery, Disaster Recovery, Documentation, Expense Tracking, HIPAA (Health Insurance Portability and Accountability Act), ITIL (IT Infrastructure Library), Information Technology & Information Systems, Internet Security, Leadership, Offshoring, Performance Metrics, Project Management Professional (PMP), Quality Management, Realtime Operating System, Regulations, Sarbanes-Oxley Act (SOX), Service Level Agreement (SLA), Statement of Work (SOW), Team Lead/Manager, Technical Operations, Technical Strategy, Test Plan/Schedule, Travel Industry, Vendor/Supplier Management, Vendor/Supplier Relations, Writing Skills