Senior IT Change Manager

ACTIVE TS/SCI SECURITY CLEARANCE REQUIREDThe Senior IT Change Manager is responsible for leading and facilitating enterprise‑wide IT Change Management (ChM). This position ensures seamless coordination of changes across the enterprise utilizing various dashboards and IT Service Management (ITSM) tools. This role requires high‑level stakeholder engagement and daily cyclical tasks with a focus on agency compliance, synchronization, managing changes throughout the Change Management lifecycle, and facilitating various internal and external change meetings.The Change Manager also collaborates closely with Engineering, Desktop Services, Project Management, Program Management, and Government Technical Leads to support change governance and configuration integrity across the contract enterprise.The Change Manager ensures that the contract's rapidly expanding enterprise remains controlled, documented, compliant, and fully aligned with AETC's Zero‑Trust, cloud‑native, and modernization goals. The work enables mission continuity, security, and performance for thousands of Airmen across AETC training environments.Key ResponsibilitiesInternal and External Change Review Board LeadershipReview, validate, process, and present change requests for coordination and approvalLead, plan, and facilitate the Internal Change Review Board cadence, supporting multiple weekly internal Change Review Board proceedings; prepare agendas, minutes, and action itemsLead, plan, and brief enterprise level changes at External Change Review Boards, supporting multiple weekly external Change Review Board proceedings to ensure enterprise level changes obtain all necessary stakeholder approval prior to planned start datesEnsure approved changes are documented, tracked, and implemented in accordance with agency direction and ChM standardsDevelop and maintain the Change Management Plan (ChM Plan) and update it annually or when new requirements emergeHold enterprise‑wide training sessions to ensure adherence to the established practices and proceduresSustain accurate and up‑to‑date SOPs and workflows and ensure they are accessible to all stakeholders to establish and support a standard approach to Change Management across the programSupport creation and maintenance of reporting and dashboarding tools (Service + CHG tracking)Maintain version control, document lineage, and traceability for all Change Management artifactsGovernance, Change Management & ComplianceEnsure all changes adhere to Government‑established processes and NGA change policiesCoordinate with engineering teams to verify accuracy of proposed changes, implementation packages, and technical specificsTrack and report ChM‑related risks, discrepancies, incomplete artifacts, or baseline driftEnsure that all ChM activities integrate with risk management, patch cycles, maintenance windows, STIG enforcement, and system hardening activitiesEnsure that all CHM activities comply with Period of Non Disruption (POND) and Maintenance Freezes initiated or enforced by agency stakeholdersWork closely with the Governance Lead, Operations Leads, Senior Network Engineers and other program leads and stakeholdersProvide ChM inputs during Program Management Reviews (PMRs) and project coordination meetingsEnsure all changes are synchronized with desktop support, engineering, IT security, and desktop implementation teamsRequired QualificationsBachelor's degree in Information Systems, Engineering, Cybersecurity, or related technical field (or equivalent experience)5 years of experience in IT Change ManagementExperience facilitating Change Review Boards or similar structured change processes in a DOW or large enterprise environmentSkilled in maintaining plans, processes, and procedures, and technical documentation in an enterprise environmentFamiliarity with change documentation requirements (risk assessments, redundancy, workarounds, backout or rollback plans)Strong organizational, communication, and analytical skillsActive TS/SCI clearance and ability to get a CI poly (need to maintain this level of clearance)Preferred QualificationsExperience supporting IC, DOW, or secure enterprise environmentsFamiliarity with Jira/Confluence, ServiceNow, or similar ChM/ITSM toolsKnowledge of enterprise datacenter and networking components (VMs, Servers, routers, switches, Aps, controllers)Experience with SAFe practicesCertifications such as ITIL, CMII, or similar ChM‑focused credentials are a plusAdditional InformationAll your information will be kept confidential according to EEO guidelines.Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $120‑130k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above‑stated range.Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!Our company is a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (VEVRAA), which requires government contractors to take affirmative action to employ and advance in employment protected veterans. To help us comply with VEVRAA, we invite you to voluntarily identify your veteran status. Submission of this information is voluntary and will not affect your application or employment.#J-18808-Ljbffr