Senior Business Relationship Manager IT Business Technology Solutions Summary The Senior Business Relationship Manager BRM serves as a trusted advisor and strategic partner to attorneys and practice leadership acting as the primary liaison between IT and the legal practice groups. This role requires deep first -hand understanding of how law firms operate how attorneys work and the technology challenges inherent in legal practice. The Senior BRM leads IT demand management in close partnership with IT and practice group leadership and is responsible for proactively identifying shaping and prioritizing the Firms strategic technology requirements. This individual engages across the lifecycle of IT solution delivery - actively participating in Firm IT strategic planning activities informing IT solution design and build activities to preserve alignment with Firm needs and supporting organizational change management readiness efforts to drive adoption of new technology solutions. Apply Qualifications Education & Credentials College degree is strongly preferred ideally in Computer Science Information Systems Business Administration Finance Law Legal Studies or a related field. Masters degree is preferred. A Juris Doctor JD or equivalent legal education is desirable particularly for candidates with practice or knowledge management experience. Duties and Responsibilities Represents the BRM function as needed for strategic decisioning. Maintains deep understanding of law firm operations including attorney workflows practice group structures matter lifecycles client service expectations and the ethical risk and confidentiality considerations that shape legal work. Leverages prior experience as a practicing attorney knowledge manager or business services lead in a legal profession to anticipate technology needs and translate attorney pain points into effective technology solutions. Advises attorneys and practice leadership on the IT vision strategy and roadmap to establish awareness drive technology acumen and help shape desired technology solutions. Collaborates with other BRMs to spot Firm -wide trends and identify opportunities to work across departments practice areas to break down business silos. Partners closely with IT leadership and functional teams to share Firm requirements insights inform priorities budget resourcing align solution design and establish forward -looking roadmaps. Leads the intake justification business case development and scoping of new project technology requests. Preserves interactions between IT and practice groups across the Firm to maintain a continuing relationship and a shared vision. Qualifications continued Appropriate technical certifications are preferred. Knowledge & Experience 7 years of relevant experience ideally in a large Law Firm setting or a legal information services provider. Prior experience working within a law firm environment required . Demonstrated experience in strategic technology planning. Demonstrated experience in leading the prioritization of multiple strategic objectives. Demonstrated experience with organizational change management . Strong familiarity with BRM models and associated leading practices for process design role definition and reporting . Strong familiarity with project and program management disciplines methodologies and processes . Familiarity with the functioning of a program management office and governance frameworks . Strong experience with legal technologies . Skills & Expectations Proven ability to build and maintain strong working relationships with the Practice Leadership and represent the voice of the customer . Duties and Responsibilities continued Proactively engages Firm stakeholders to establish forward -looking strategic IT planning. Formalizes the intake of the firms legal technology needs and actively engages in IT demand management evaluation and planning. Escalates items not receiving appropriate attention including approvals projects and issues. Participates in IT governance processes to support and balance prioritization across other Firm and IT needs. Informs and supports the development of standards and templates for project scoping and justification requirements definition functional and technical designs process flow diagrams system user acceptance test scripts and other materials as needed. Leads requirements definition with Firm stakeholders for critical projects and initiatives. Informs and supports overall IT change management and communication strategies actively leading execution for the areas of the Firm that the BRM supports. Supports the definition of service level agreements SLAs for new or changed services to preserve an optimal experience for the Firm and its clients. Uphold high standards of confidentiality discretion and integrity particularly with respect to all sensitive andor confidential firm and client information to which this position will have access. Status Exempt Reports To Business Technology Solutions Manager Workplace Type Hybrid Salary range of 180000- 228000 dependent on candidate experience. Candidates hired for staff positions with a minimum work schedule of 30 hours per week are eligible for a Qualifications continued Ability to develop and motivate technology teams inclusive of staff and 3rd party vendorsconsultants . Ability to establish rapport and elicit cooperation from personnel across all levels including executive management Partners and cross -functional leadership . Responsible for staying abreast of business issues and industry trends to anticipate impacts of technology changes on the workforce and business . Strong customer service orientation in combination with persuasive skills and diplomacy to lead change and guide decisions . Proven analytical and problem -solving skills . Ability to appropriately prioritize and execute tasks in a fast -paced service -intensive environment . Effective written oral and interpersonal communication skills . Ability to conduct research into project and portfolio management issues and products as required . Highly self -motivated and directed . Team oriented and skilled in working within a collaborative environment . Work Location & Conditions Washington D.C . Core hours of 900 am - 530 pm Monday -Friday hybrid in -office which will be a combination of onsite and remote work with occasional on -call availability. comprehensive benefits package including healthcare insurance. Learn more about benefits at Covington. httpswww.cov.comencareersstaffbenefits View Covington job applicant privacy notice here httpswww.cov.comenjob -applicant -privacy -notice Qualifications continued Position requires access to equipment software or technology that is subject to U.S. export controls. To be granted access pursuant to US Export Control laws candidate must be either a a United States citizen or national b a person lawfully admitted for permanent residence of the United States i.e. Green Card" holder or c an INS -approved refugee or asylum holder who has applied for naturalization within six months of the date the individual first became eligible and if not yet naturalized i s still actively pursuing naturalization if 2 years have passed since the date of application to be granted access pursuant to US Export Control laws. Candidates will be required to submit appropriate documentation to determine whether access can be granted before proceeding further through the application process. Covington & Burling LLP is an equal opportunity employer and does not discriminate in any aspect of employment including hir ing salary promotion discipline termination and benefits on the basis of race color ethnicity religion national origin g ender gender identity or expression age marital status sexual orientation family responsibility disability including physical handicap or any other improper criterion. Covington will consider qualified applicants with arrest or conviction records for employment in accordance with applicable l aws including the California Fair Chance Act the Los Angeles Fair Chance Initiative for Hiring Fair Chance Ordinance the Los Ang eles County Fair Chance Ordinance and the San Francisco Fair Chance Ordinance.