The ideal candidate will play a key role in configuring, implementing, and optimizing ServiceNow capabilities to support business operations and leadership reporting. We are seeking a Senior IT Application Analyst with strong expertise in ServiceNow , specifically focused on the Timekeeping module , reporting, and dashboard creation.
Numbers & Facts
Location
Fremont, CA (Remote)
Description
Senior IT Application Analyst (ServiceNow) Location: Remote
Job Summary
We are seeking a Senior IT Application Analyst with strong expertise in ServiceNow, specifically focused on the Timekeeping module, reporting, and dashboard creation. The ideal candidate will play a key role in configuring, implementing, and optimizing ServiceNow capabilities to support business operations and leadership reporting.
Key Responsibilities
Implement and configure the ServiceNow Timekeeping module to address current team gaps
Develop and maintain ServiceNow dashboards and reports for leadership visibility
Create SLA reporting and capacity management dashboards by rolling up data effectively
Analyze business requirements and translate them into scalable ServiceNow solutions
Collaborate with cross-functional teams to improve system efficiency and reporting accuracy
Provide ongoing support, enhancements, and optimization within the ServiceNow platform
Required Skills & Experience
Strong hands-on experience with ServiceNow platform
Proven expertise in Timekeeping module implementation and configuration
Experience creating dashboards, reports, and metrics within ServiceNow
Ability to build SLA reports and capacity management insights
ServiceNow Citizen Developer or Architect Certification required
Excellent communication skills (English – Speak, Read, Write)
Additional Requirements
Ability to quickly understand business needs and deliver reporting solutions
Strong analytical and problem-solving skills
Experience working in remote, collaborative environments