Senior IS Technician

Responsibilities: Delivers technical support to field employees, assisting with resolving issues related to point of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems. Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision.

Our client, a Retail Pharmacy company, is looking for a Senior IS Technician for their Denver, CO location.
 
Responsibilities:

• Delivers technical support to field employees, assisting with resolving issues related to point of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems.
• Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision.
• Integrates new technology equipment into stores as needed, including setting up new POS terminals, configuring software, and ensuring proper connectivity.
• Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions.
• Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed.
• Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers.
• Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures.
• Working with a permanent Client FTS employee, ensures IT parts, supplies, and equipment are installed and RMAd properly
• Ensures IT parts, supplies, and equipment are ready by inventorying stock and placing orders.

 
Requirements:

• 2-5 years work experience in IT role (Retail IT equip and printer support/repair a plus)
• Working knowledge of problem solving and decision-making skills
• Proficient in MS office, Outlook, Excel, etc.
• High School Diploma
• Certified Information Technology Professional (CITP) preferred (nice to have)

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities