Senior Integration Analyst

Prudential Overall Supply is seeking a Senior Integration Analyst to design, build, and maintain integrations across business systems while supporting reporting and database operations.

This role plays a critical dual function-technical integration development and frontline support-serving as a key resource for troubleshooting, resolving system issues, and delivering a high level of service to internal users.

Key Responsibilities

Helpdesk & Support

• Serve as primary Level 2 support for integration-related issues; triage, troubleshoot, and resolve within defined SLAs
• Diagnose and resolve failures across Boomi, n8n, and API-based workflows
• Execute Oracle SQL scripts to support business requests
• Develop and modify Crystal Reports based on user needs
• Communicate clearly with non-technical stakeholders, providing updates and setting expectations
• Document issues, resolutions, and recurring trends to build a knowledge base

Integration Development & Management

• Design, develop, and maintain integrations using Boomi and n8n
• Connect internal and third-party systems via RESTful and SOAP APIs
• Monitor integration processes and resolve data flow issues
• Write, optimize, and maintain Oracle SQL queries, stored procedures, and triggers
• Ensure data integrity and consistency across systems
• Document integration architecture, mappings, and error-handling processes

Reporting

• Develop and maintain Crystal Reports for business stakeholders
• Create new reports and enhance existing ones based on requirements
• Troubleshoot data accuracy and performance issues

General

• Partner with business teams to gather requirements and translate into technical solutions
• Participate in testing, deployment, and change management processes
• Maintain documentation for systems, workflows, and integrations

Required Qualifications

• 3+ years of experience in systems integration, reporting, or a related technical role
• Hands-on experience with Boomi (development, deployment, monitoring)
• Working knowledge of n8n or similar automation platforms
• Strong proficiency in Oracle SQL (queries, procedures, triggers)
• Experience building and consuming REST/SOAP APIs
• Experience developing or maintaining Crystal Reports
• Strong troubleshooting and problem-solving skills
• Ability to communicate technical concepts to non-technical users
• Excellent organizational skills with the ability to manage multiple priorities

Preferred Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field
• Boomi Professional Developer certification
• Experience with other integration/iPaaS tools
• Background in helpdesk or application development support
• Familiarity with ticketing systems (ServiceNow, Jira Service Management, Zendesk)
• Experience with version control tools (e.g., Git)
• Understanding of ETL and data warehousing concepts
• Experience working in Agile or ITIL environments

Why Join Prudential Overall Supply?

• Competitive hourly pay
• Medical, dental, and vision insurance
• Paid time off (vacation + sick leave)
• 401(k) with company match
• Profit sharing
• Tuition reimbursement
• Paid holidays
• Stable Monday-Friday schedule
• Career growth and advancement opportunities

About Prudential Overall Supply

Since 1932, Prudential Overall Supply has been a leader in the uniform and textile services industry. We provide high-quality uniform rental, leasing, and purchasing programs, along with related services, to businesses nationwide. We are committed to delivering reliable service and operational excellence to our customers and communities.

Equal Opportunity Employer

Prudential Overall Supply is an equal opportunity employer and does not discriminate based on any protected characteristic.