Support Division

1600 W Monroe St.

Phoenix, AZ 85007

Salary: $75,000 

Grade: 24

Closing Date: 6/10/2026

This position is responsible for the security of the systems owned and managed by the Arizona Department of Revenue (ADOR) and for the incident response and inspections of vendor systems that provide services with ADOR’s protected information.

This position may be available for remote work within Arizona (# days per week in the office/hoteling).

Essential Duties and Responsibilities include but are not limited to:

System Security Analysis, Action and Reporting

• Conducts daily traffic analysis, identifies and characterizes incidents.
  
• Generates incident reports, and investigates suspicious network activity, and responds to alerts.
  
• Processes, documents, and coordinates resolution of trouble calls with multiple IT units and InfoSec team.
  
• Validates software patches, security fixes, and tests and validates modified system configurations and vulnerability remediation.

Incident Response & Service Delivery

• Responds promptly to customer needs taking a customer-centric approach to service and problem solving.
  
• Solicits customer feedback to improve service.
  
• Participates in root cause analysis (RCAs), lessons learned, and Incident Response table top exercises for continuous improvement of security processes and customer service.
• Responds to requests for service and assistance, security alerts, and is self-accountable to meet commitments.

Agency/Department Compliance & Continuous Improvement

• Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
  
• Actively contributes to team and individual effectiveness 
  
• Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated
  
• Completes all required training in a timely manner
  
• Participates in assigned work teams as appropriate
  
• May complete periodic metrics, projects, huddle boards and reports as requested
  
• Prepares for and actively participates in 1:1 coaching with supervisor
  
• Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned.
  
  

Knowledge/Understanding

• Working knowledge of information security technologies and best practices in the areas of risk assessment, compliance and vulnerability management
  
• Familiar with vulnerability management tools such as, but not limited to, Tenable/Nessus, Veracode, Rapid7, Qualys, or similar.

Skills

• Skills
  Effective verbal, written, and listening communication skills
  
• Effective organization and time management skills with the ability to make measurable progress on multiple tasks, assignments and projects simultaneously and work in high-pressure situations
  
• Effective interpersonal skills and demeanor
• Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive.

Abilities

• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
  
• Ability to perform general security/audit functions
  
• Ability to develop and write technical documentation
  
• Ability to work both independently and collaboratively as part of a team
  
• Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
  
• Ability to understand and solve problems 
  
• Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another

Additional Job Demands

• In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
  

Education & Experience

Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.
Minimum of three years’ experience in information security analysis or equivalent

Certified Information Systems Auditor
Degree in information technology or related field
Previous experience with Continuous Improvement/Lean

The final candidate will be required to abide by the the following pre-employment checks:

• Employment Verification and Reference Checks
  
• State and Federal Criminal Background Check, including fingerprinting
• Arizona Tax Filing Records Check

If applicable, ASEDRA Authorized Driver Identification Check

The State of Arizona provides a world class comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
  
• Sick time accrued at 3.70 hours bi-weekly
  
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
  
• Deferred compensation plan
  
• Wellness plans
  
• Tuition Reimbursement
  
• Stipend Opportunities
  
• Infant at Work Program
  
• Rideshare and Public Transit Subsidy
  
• Career Advancement & Employee Development Opportunities
  
• Flexible schedules to create a work/life balance
  

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS).
Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members.

If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at ogre,ctr@azdor.gov

*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.