Senior HR Consultant

Summary/Objective

Working under limited supervision, this position has primary responsibilities for providing HR advice and consulting solutions to Clients (externally) and staff (internally). Senior HR Consultants are experienced professionals with heightened expectations of job performance and autonomy. The ability to transition from HR Consultant to Senior HR Consultant is based on demonstrated autonomy, time management ability to take on additional tasks and department needs.

Essential Job Functions

• Administers various human resource plans and procedures for client personnel. Working with others, develops and implements personnel policies and procedures. Prepares and maintains employee handbook and applicable policies and procedures.
• Administers a broad range of generalist HR management support answering questions and completing projects related to, but not limited to:
• • Policy and/or handbook development and interpretation
  • Recruiting and selection
  • Contact with client vendor regarding benefit options
  • Employee benefit issue resolution and advice
  • Client benefits renewal and related activities
  • Complaint handling, discipline and termination advice
  • Unemployment claims appeals
  • Performance management solutions
  • Development and coaching
  • Compensation analysis and assistance with compensation planning
  • Job analysis/description development
• Serve as client escalation and internal lead for custom or defined client groups, as needed; utilize team approach.
• Independently lead and facilitate difficult discussions on matters including but not limited to, disciplinary action, employee relations complaints, investigations, etc.
• Develops and maintains, for some clients, OSHA log, EEO-1, VETS, or any other applicable client-specific or legally required HR report and files report with regulatory agency as needed.
• Recommends and applies new HR approaches, tools, policies and procedures for the client. Works to continuously improve the HR system for clients and the company. Maintains thorough knowledge of isolved modules and functionality, understand how to run reports in isolved, create onboarding tasks, etc.
• Develop and manage standard deliverables for stand-alone project clients as assigned. Ability to allocate work and meet client expectations with minimal direction.
• Recognize and effectively upsell HR Services subscriptions and/or discuss other isolved service upsells.
• Advise client of potential HR risks and impact of business decisions.
• Serve as subject matter expert for Thought Leadership purposes, drafting e-books, blogs and/or presenting webinars as requested by marketing.
• Train Consultants and/or Associates on various facets of HR and HR Services' deliverables (ex. Handbook development, multi-state law research, etc.).
• Function as the team's internal answer person, able to mentor and lead internally within the team on projects and challenging HR concepts and projects. Taking it upon oneself to lead discussions and team initiatives.
• Keeps current on HR-related issues and employment law compliance by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Periodically support with Leave Management Help Line.
• Support strategic client projects as requested.
• Ability to manage a book of business, including various client accounts and client projects
• Support clients and projects in the absence of peers as needed.
• Uphold, support, and promote all company policies and procedures.
• Special projects as assigned/requested.

Job Complexity

Applies acquired job skills and company policies and procedures to complete assigned tasks.

Interaction

Works on assignments that are semi‐ routine in nature but recognizes the need for

occasional deviation from accepted practice.

Supervision

Normally follows established procedures on routine work, requires instructions only on new

assignments. Work may be spot‐ checked in progress and upon completion.

Experience

• Bachelor's degree in Human Resources, Business Administration or similar field.
• A minimum of four (4) years related HR and/or HR Generalist experience.
• A combination of education and experience equivalent will be considered.
• SHRM or HRCI Certification preferred.
• Proven HCM experience required.

Minimum Qualifications

• Proven effective oral and written communications skills.
• Strong skills and experience in using Microsoft Office applications (particularly Excel and Word).
• Ability to research to find relevant and correct HR information.
• Have excellent customer service and relationship-building skills internally and externally. Be professional and approachable, with the ability to provide quality customer service to multiple diverse work groups. Establishes and maintains positive working relationships with co-workers, other departments, clients, vendors, and agencies promoting a quality service image.
• Excellent time management skills. Able to handle multiple priorities simultaneously. Must be able to handle disruptions without allowing them to affect delivery of quality and timely services.
• Excellent critical thinking and troubleshooting skills.
• Be detail-oriented, accurate, organized, and proficient in working with payroll/benefit data, benefit plan information, professional communications, and other detailed information.
• Able to work independently, be a self-starter and collect and analyze data, as well as problem solve in a fast-paced environment. Able to use critical thinking and troubleshooting skills.
• Proven project management principles and practices, and able to manage projects from initiation to completion.
• High integrity, agile professional who is passionate about human resources.

• Able to problem-solve in a fast-paced environment working independently, demonstrating resourcefulness, functioning as a self-starter, asking "unasked questions," collecting and analyzing applicable information, determining a course of action, executing plans to completion, and continuously improving quality, efficiency and effectiveness.
• Evaluates and recommends revisions of internal processes to increase efficiency/effectiveness.

Core Competencies

• Customer Focused: Ability to build strong internal and external customer relationships and deliver customer‐centric solutions.
• Problem Solving: Ability to process complex and sometimes contradictory information to effectively solve problems.
• Accountable: Being answerable for your actions and owning up to commitments.
• Communication: Developing and delivering information that conveys a clear understanding of the needs of different audiences.
• Relationship Building: Establishes effective partnerships and works collaboratively with others to meet shared objectives.
• Quality Results Focused: Takes on new opportunities with enthusiasm, applies efficiency to tasks and keeps our customers' experience in mind.
• Cultivates Innovation: Creates new and better ways for the organization to be successful.

About isolved®

isolved is a leading provider of human capital management (HCM) solutions that combines modern technology with expert services and support. Purpose-built for People Heroes™, isolved gives HR, payroll and benefits leaders the tools and insights to streamline operations and deliver employee experiences that matter. isolved People Cloud™ is a connected HCM platform with built-in artificial intelligence (AI) and analytics that brings together HR, payroll, benefits, workforce management and talent management in one experience. Built on a legacy of 40 years in the market, isolved is trusted by more than 200,000 employers and used by 9 million U.S. employees, representing about one in 20 American workers. Visit www.isolvedhcm.com.

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