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Job Summary:
The Senior Hardware Deployment Specialist is responsible and accountable for implementing our mobile and wayside software and hardware solutions for our customers, along with supporting the advancement of these technologies for TripSpark. The Senior Hardware Deployment Specialist ensures our implementation methodology meets the customers’ expectations and aims to increase the value of our solutions for our customers. The Senior Hardware Deployment Specialist serves as a consultant and subject matter expert to both external and internal customers, striving to improve solution delivery to ultimately improve transit operations.
Job Description:
Role and Responsibilities
Serve as primary technical contact for hardware projects, including advanced troubleshooting with bus OEMs
· Identify and implement process improvements to address systemic and recurring project issues with project deployments and bus OEMs and other vendors
· Maintain and enforce internal guidelines for software build best practices
· Provide guidance for next-gen hardware and software development based on real-world implementation experience
· Engage and manage the contributions of other internal departments to continuous improvement plans
· Support new hardware product launches by developing deployment procedures, creating technical deployment documentation (for internal and external project use) and working with PMs to develop project plans and supporting client documentation for the new products prior to first deployment.
· Engage Development as to ensure that new functionality, products, and/or technology are properly suited for efficient deployments and suited for customer environments. E.g. participate in project launch committees
· Provide services quotes for the CS Director and Sales; revise, proofread and approve SOWs; compose custom SOWs if
· Create, revise, proofread, and approve parts lists for quotes
Responsibilities:
· Work closely with customers, project managers, and fellow team members to ensure that our solution is delivered and operational in the most efficient and effective manner possible.
· Analyze and document customer business requirements and understand their business processes.
· Install, configure, test, and support TripSpark's in-vehicle software applications in multiple environments.
· Configure, test, and support TripSpark’s hardware solutions for in-vehicle and wayside use
· Communicate software and project status to internal and external stakeholders.
· Work under minimal supervision and balance multiple projects effectively and efficiently while meeting stringent timelines and changing priorities.
· Be able to strategically resolve problems using strong problem-solving skills and be able to think critically and analytically.
· Create training content and deliver training to customers' end users and subject matter experts.
· Aid customer activities and track customer issues to ensure they are resolved in a timely manner.
· Support a philosophy of continuous improvement by building and updating implementation templates and project artifacts that are critical to the deployment team.
· Provide cross-training to internal staff to ensure basic hardware solution support skills are maintained
· Support onboarding of new hires on in-vehicle MDT software, middleware, hardware, and deployment procedures
· Always ensure resource coverage on assigned projects to keep projects moving forward and to handle unanticipated technical support – this includes during holiday and vacation periods
· Exhibit high attention to detail
· Intermediate understanding of networks and network security as well as terminologies
· Manage/support 3rd party installers and perform in-vehicle audits
Qualifications:
2+ years of demonstrated experience in the installation, maintenance, diagnosis, and repair of automotive in vehicle electronics and/or electrical systems.
Previous experience testing, analysis, and troubleshooting of complex electronic systems and ability to use analyzers, meters, other test equipment is .
Ability to read and understand mechanical drawings and perform measurements and calculations will be used daily.
Must be able to travel up to 50% and be available for non-scheduled emergency calls outside of assigned work hours.
Experience supporting system configuration and system integration documentation.
Experience with customer facing consultation and communications.
Experience managing and supervising other team members.
Experience resolving software, hardware, and configuration issues.
Education and Experience:
Post-secondary education in the areas of Business Administration, Vehicle Repair, Electrical Systems, Computer Science, Engineering, or related field and/or equivalent combination of education/experience is preferred.
Understanding of the North American Transit Industry and Agencies is preferred.
Worker Type:
Regular