Analysis Skills, Banking Services, Calibration, Communication Skills, Computer Security, Customer Escalations, Financial Reporting, Financial Services, Fraud Investigation, Information/Data Security (InfoSec), Internet Security, Interviewing Skills, Loss Mitigation, Online Banking, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Regulatory Compliance, Reporting Skills, Research Skills, Risk, Root Cause Analysis, Technology Analysis, Trend Analysis, Writing Skills
LOCATION: This position can be located at any Seacoast office within the state of Florida.
JOB SUMMARY:
The Senior Fraud Analyst helps protect Seacoast National Bank and its customers by accurately detecting fraudulent transactions, taking swift action to prevent losses, and supporting recovery and remediation efforts. This role also provides support to management regarding reporting, trending and analysis.
ESSENTIAL DUTIES AND RESPONSIBLITIES:
- Adhere to Seacoast Bank’s Code of Conduct.
- Identify, prevent, and mitigate losses specific to check, account take over, kiting, dormant, elder abuse, and online fraud.
- Monitor and review fraud risk, unique or highly complex exceptions generated from various fraud prevention systems, filters, and exception files.
- Document fraud alerts, build case files, and escalate appropriately.
- Conduct research and analysis, prepare management reports, and make recommendations to senior officers.
- Analyze technology output to provide management with trending and ad hoc reporting for calibration purposes.
- Work through high volumes of potential alerts to confirm limited actual fraud events.
- Monitor Fraud Department inbox, respond to inquiries, and escalate appropriately to Investigations.
- Provide research and investigative support to assist Fraud Investigators with ongoing investigations.
- Handle inbound and outbound fraud related calls with customers and other financial institutions.
- Attend industry meetings and working groups.
- Perform other duties as assigned.
EDUCATION and/or EXPERIENCE:
- Requires a Bachelor's degree in a related field and 5+ years of financial services experience with fraud and/or information security processes and procedures, preferably in an online banking fraud prevention, detection and mitigation area.
- A combination of education and experience may meet requirements.
- Working knowledge of loss and fraud detection/prevention principles, compliance and regulatory issues related to the department and/or company.
- Working knowledge of fraud and digital banking systems and detection tools.
- Demonstrates strong communication skills both written and verbal.
- Possess skills needed to conduct client phone interviews to identify fraud/scams.
- Knowledge and experience with root cause analysis.
- Solid analytical, interpretive and problem solving skills.
- Participates in process improvement idea generation.
- Ability to use various software applications.
- Works to meet tight deadlines to mitigate loss.