Senior Financial Systems Business Partner

Kforce has a client in Tampa, FL that is seeking a Senior Financial Systems Business Partner.

Responsibilities:

• Establish and maintain governance processes for support operations across teams
• Define and standardize incident management procedures, including ownership and escalation paths
• Monitor and improve ticket management performance, including backlog, aging, and reassignment trends
• Develop and track key performance metrics and service levels
• Create reporting and dashboards to provide visibility into operational performance
• Facilitate regular meetings with stakeholders to review performance and drive improvements
• Conduct root cause analysis and partner with cross-functional teams to implement solutions
• Support system and workflow optimization efforts within ticketing and ERP platforms
• Identify opportunities for automation and process improvements
• Assist with change management and communication related to new processes and standards