Senior Finance Manager, Customer Experience Innovation

Microsoft Corporation

Redmond, WA

Apply

JOB DETAILS

SALARY

$97,600–$188,400 Per Year

SKILLS

Accounting, Accounts Receivable, Billing, Business Administration, Change Management, Communication Skills, Credit Risk, Cross-Functional, Customer Experience, Customer Support/Service, Data Science, Economics, Establish Priorities, Finance, Financial Analysis, Financial Management, High Tech Industry, Leadership, Market Analysis, Matrix Management, Microsoft Product Family, Order to Cash, Process Improvement, Project/Program Management, Revenue Growth, Risk Management, Sales Operations, Team Player, Technical Strategy, Technical Support, Thought Leadership, Treasury

LOCATION

Redmond, WA

POSTED

30+ days ago

**Overview** Global Treasury supports the digital transformation journey of Microsoft's customers, partners, and vendors by providing credit and payment solutions to support revenue growth, while managing credit risk. We are a compliance first organization with customer obsession and deal economics focus. We support $120B in trade receivables and $11B in payment solutions per year in global markets. The Process & Innovation Team (PI) is looking for a **Senior Finance Manager, Customer Experience Innovation** , who is passionate about improving customer experiences, designing Microsoft strategy about long-term vision with customer billing, and leading changes to policy, process, and technology. In this role, you will work directly with leaders across our upstream teams, such as Sales, Operations, Engineering and Customer Support, in company-wide projects. ?You will partner with these teams to brainstorm, design and deliver new solutions to support better experiences for Microsoft's partners and customers. At Microsoft, our mission-to empower every person and every organization on the planet to achieve more-guides how we partner with customers to deliver trusted, impactful solutions. With a growth mindset culture, we innovate responsibly and measure success by shared progress-people, teams, and customers. Join us to do meaningful work that changes the world and helps shape?what's?next for everyone. **Responsibilities** Prioritize + Lead cross-company projects to support customer experience and improve order to cash cycle. + Thought leadership in driving innovative solutions in the 'order to cash' cycle. + Represent the Treasury team as a core team member in cross-functional projects, and influence decision making by leaders to drive optimal customer experiences. + Analyze internal or market data to identify opportunities for improvements and drive changes around policy, process or systems as needed. Partnership + Partner closely across Treasury and upstream teams to set up global, scalable, efficient, and compliant processes to support Microsoft customers or partners. + Advocate for Microsoft customers and partners to fix root causes of their pain points. + Build relationships with upstream teams in Microsoft. + Provide recommendations to leaders for process and technology strategy decisions. + Project manages key initiatives that touch several teams across Microsoft. Other + Embody our culture and values **Qualifications** **Required/Minimum Qualifications** + Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership or finance, or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience. **Additional or Preferred Qualifications** + Masters Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 6+ years of post-graduate financial analysis, accounting, controllership, or finance work experience OR Bachelor's degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 8+ years of post-graduate financial analysis, accounting, controllership or finance work experience OR equivalent experience. + 1+ year(s) experience in multinationals with multi-product/multi-segment finance roles. + 1+ year(s) work experience in matrix-based organization. + 1+ year(s) work experience in the technology or software industry. + Solid leadership related experience in finance with a relentless drive for delivering impact. + Demonstrated ability to be a simplifier, while working through complex business situations in a rapidly changing environment. + Experience in delivering process improvement and being comfortable with technology solutions to be an effective thoughtful leader. + Cross-group collaboration skills, including the ability to comfortably communicate and influence management. + Demonstrated strategic thinking and ability to act as an evangelist and catalyst to customer experiences. + High-level of integrity, self-confidence, and demonstrated change management; Lead in a diverse and inclusive culture. + Motivated learner that can clearly identify and articulate business and customer values through creative solutions. + Comfort with ambiguity; Ability to function well in a fast-paced environment with multiple competing deliverables and tight timelines. + Solid project management and communication skills. \#Finance Financial Analysis IC4 - The typical base pay range for this role across the U.S. is USD $97,600.00 - $188,400.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000.00 - $206,400.00 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)

About the Company

Microsoft Corporation

DO WHAT YOU LOVE
Make your mark on the world’s most used technologies. Develop the next hit mobile application. Pioneer a startup that could be the next big thing. At Microsoft, you choose your path.

Headquartered in Redmond, Washington, Microsoft is a top innovator in both the consumer and enterprise technology industry. Just a few of the many things our products do are unleash creativity, connect businesses, and make learning more fun. But our continued success is based on one thing: our employees. We hire amazing, talented people and give them the opportunities—and the tools—to succeed.

WHY MICROSOFT?
As a Microsoft employee, you’re surrounded by a diverse group of the smartest people in your field. This fosters new ideas, better business results, and creates a dynamic work environment. In the office, you’re constantly challenged and supported by your colleagues. Every day holds something new and exciting.

We also offer unparalleled depth and breadth of career opportunities. As an industry leader in multiple fields, working for Microsoft means being able to do whatever you feel passionate about—and being able to make an impact in that field. From day one, we give our employees significant responsibility. This means that you’ll know that you directly contributed to something that has a positive impact on people worldwide. Whether you choose to work in management, dive deep into the newest technology, or explore multiple professions, you’ll find everything you need at Microsoft to drive your career—and to make a difference.

WE GET IT – YOU’RE MORE THAN YOUR JOB
Everyone works differently and is motivated by different things. We also understand that there’s more to you than your job. That’s why we offer competitive pay and a wide assortment of benefits-- to help you make the most of life at work and away from it.

GET THE BALL ROLLING

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1975

WEBSITE

http://www.microsoft.com