Under the direction of the Regional Operations Director, oversee the daily operation of the data centers and associated critical infrastructure by managing internal and external resources and providing an exceptional customer experience each day for every customer. The Senior Facility Manager will manage the relationship with the third-party facility management provider (JLL) within his or her region, to ensure that the facilities are being operated within the mandated CyrusOne procedures and standards. The Senior Facility Manager will manage the implementation process for all customer orders and build-outs within his or her region.
We are seeking an experienced SeniorFacility Manager to provide strategic oversight and operational leadership across our data center environments. In this role, you will partner closely with internal teams, vendors, and customers to ensure flawless facility operations, drive operational excellence, and maintain full compliance across all critical systems and processes.
This position is ideal for a seasoned professional with deep expertise in critical infrastructure management, data center operations, vendor oversight, incident management, and customer support.
What You’ll Do:
Facility & Environmental Operations
+ Lead day‑to‑day operational coordination with on‑site engineering teams
+ Oversee preventative and corrective maintenance programs for all assigned facilities
+ Provide direction and support during operational issues, incidents, or escalations
+ Partner with management on staffing, scheduling, performance reviews, coaching, and training needs
+ Maintain and update all Operations Policies, Procedures, and Guidelines
+ Manage all vendors performing work in the data center and ensure proper compliance
Asset Management
+ Oversee asset tracking systems and ensure accurate lifecycle management
+ Provide asset reports for internal stakeholders and customers
Incident Management
+ Lead the local incident management process from start to closure
+ Ensure timely and accurate incident documentation and RCA development
+ Validate completeness of RCAs and ensure corrective actions are implemented
+ Escalate unresolved or repeated issues as required
Capacity Management
+ Maintain up‑to‑date reporting on all facility capacity metrics
+ Forecast future capacity needs and identify required changes or constraints
Customer Support & Coordination
+ Work with centralized Implementation Managers to ensure on‑time delivery of customer build‑outs
+ Manage project work related to Facility Operations including POs, vendor coordination, cost tracking, and reporting
+ Support Sales and internal teams in the placement of new customer deployments
+ Serve as the primary point of contact for customer operational needs
+ Lead facility tours for prospective customers
+ Review customer contracts and represent the company in customer audits
Reporting & Compliance
+ Manage all monthly internal and external reporting requirements
+ Collaborate with Finance, Accounting, EH&S, Compliance, Security, and other teams to meet reporting deadlines
+ Ensure customer reporting is accurate and delivered on schedule
+ Maintain Business Continuity Planning documentation and training
+ Support SOX audits, certifications, and compliance initiatives
Budgeting & Forecasting
+ Manage regional OPEX in alignment with approved budgets
+ Create CAPEX plans for equipment upgrades, maintenance, and replacement cycles
What We’re Looking For
+ Excellent verbal and written communication skills
+ Strong leadership and team management experience
+ Exceptional organizational and time‑management skills
+ Ability to thrive under pressure and manage multiple priorities
+ Strong customer‑service mindset with a positive, solutions‑focused attitude
+ Experience developing procedures and training staff
+ Proficiency with Microsoft Office tools
+ Willingness to adjust work hours during emergency events (e.g., hurricanes)
Experience & Skills
+ 7+ years of experience managing critical infrastructure, preferably in a data center
+ 10+ years of supervisory or personnel management experience
+ Strong background in electrical, mechanical, and other critical facility systems
Education
+ Bachelor’s Degree in Electrical Engineering, Mechanical Engineering, or related field _(Equivalent experience may be considered in place of a degree)_
Work Environment & Physical Demands
+ Standard office environment with occasional elevated stress
+ Ability to lift up to 50 lbs
+ Availability for after‑hours support when required
Other Information
+ Travel required
+ Monday–Friday role with flexibility during core hours
+ Reasonable accommodations available for qualified individuals with disabilities
Salary range: $115,000-$145,00
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
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CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please email agalvagni@cyrusone.com or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.
CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.
CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC_KnowYourRights.pdf)
CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.
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