About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
The Senior Executive IT Support Analyst provides high‑touch, white‑glove technical support to Visa’s senior leadership and their organizations. This role is part of the Executive IT team, responsible for delivering seamless, secure, and reliable end‑user technology experiences across in‑office, remote, and travel scenarios.
The Analyst brings advanced technical expertise, polished communication, and the ability to operate under pressure while supporting executives who expect immediate, precise, and confidential IT service. This position also supports live executive events in partnership with Events, AV Operations, and onsite technical teams.
Essential Functions:
Executive Technology Support:
Event & Meeting Support:
Technical Troubleshooting & Analysis:
Operational Excellence:
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.Qualifications
Basic Qualifications • 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience. Preferred Qualifications • 5+ years of hands‑on technical support experience in an enterprise environment. • Demonstrated ability to support executives or high‑profile clients with discretion and professionalism. • 7–10 years of technical support experience in enterprise or executive‑support environments. • Certifications: ITIL, Microsoft, Apple ACSP, AVIXA CTS, networking (CCNA or equivalent). • Experience supporting VP+ leaders or sensitive business operations. • Ability to build trust, anticipate needs, and operate effectively in urgent or ambiguous scenarios. Strong proficiency with: • Windows & macOS • Office 365, Teams, Outlook, OneDrive • Networking fundamentals (Wi‑Fi/VPN) • Mobile device management (iOS/Android) • Hardware deployment, imaging, and endpoint security • AV and video conferencing technologies
U.S. Applicants Only
The estimated salary range for this position is $129,200.00 to $ 206,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law, including the requirements of Article 49 of the San Francisco Police Code.Visa has been a proud sponsor of the Olympic Games since 1986. Sport unites people, communities and nations. It enriches people’s lives and creates economic development opportunities. In today’s world, where brand and trust mean so much, the Olympic Games reflect those equities found at Visa — worldwide acceptance, reliability, versatility and leadership. Sponsoring the Olympic Games makes good business sense for Visa and our clients.