About Bobrick
Headquartered in North Hollywood, CA, Bobrick is a global leader in stainless steel commercial washroom accessories with more than 100 years of innovation. Founded in 1906, Bobrick pioneered the world''s first lavatory-mounted soap dispenser and has grown into a mid-sized, privately owned enterprise with trusted brands like Koala Kare. Today, Bobrick operates eight manufacturing facilities across the U.S., Canada, the U.K., and India, serving customers in over 125 countries worldwide.
Job Summary
Bobrick is seeking a highly experienced Senior ERP Application Analyst to serve as a trusted internal expert for our Infor CloudSuite Industrial (CSI) / Syteline environment. This role is ideal for a hands-on ERP professional who thrives at the intersection of business process, system architecture, and continuous improvement.
As a senior member of the ERP team, you will provide architectural guidance, lead complex optimization initiatives, support critical business operations, and play a key role in preparing the organization for a future migration to Infor CloudSuite Industrial. You will significantly reduce reliance on external consultants by building durable internal ERP capability while shaping the long-term evolution of Bobrick's ERP landscape.
What Makes This Role Exciting
This role offers the chance to own and shape a mission-critical ERP platform used every day across manufacturing, supply chain, and finance. You'll work closely with business leaders, reduce reliance on outside consultants, and help modernize the ERP landscape.
Bobrick values thoughtful problem-solving, collaboration, and practical innovation. If you're looking for an ERP role where your experience is respected, your voice is heard, and your work directly supports manufacturing, supply chain, and financial operations, Bobrick offers a strong foundation for long-term impact and growth.
Essential Duties & Responsibilities
Role-Specific Responsibilities - ERP Systems (Infor CloudSuite Industrial / Syteline):
System Support & Functional Troubleshooting
ERP Configuration & Functional Setup
Cloud Migration Preparation & Roadmap Support
Process Alignment & Functional Expertise
Testing & Release Preparation
Data Analysis & Exception Resolution
User Support, Training & Documentation
Provide functional support for ERP users across multiple business functions.
Develop and deliver ERP-specific training materials, job aids, and SOPs to support system adoption and operational efficiency.
General Responsibilities:
Business Process & Requirements Management
Application Ownership & Administration
Serve as an application owner or co-owner for assigned enterprise systems, ensuring alignment between business needs and system capabilities.
Manage system configuration, user access, roles, security settings, and application parameters in partnership with IT security and system administrators.
Own the application upgrade and patch release process, including planning, testing, validation, communication, documentation, and coordinating with vendors or internal teams before deployment.
Maintain system documentation, SOPs, configuration records, and functional specifications to ensure continuity, audit readiness, and long-term sustainability.
Coordinate vendor escalations, support cases, and enhancement requests, ensuring timely follow-up and resolution.
Project & Release Management
Participate in or lead projects across the enterprise application landscape from scoping to deployment.
Define Agile user stories, acceptance criteria, and test plans for system enhancements.
Support upgrades, integrations, and cross-system implementations.
Develop UAT plans, manage testing cycles, track results, and validate deployments.
Prepare release notes and training materials for major system updates.
Data Integrity & Reporting
User Support & Training
Continuous Improvement & Governance
Strategic Partnership & Stakeholder Engagement
Build strong relationships with business leaders to understand needs and anticipate future requirements.
Communicate effectively with both technical and non-technical audiences.
Act as a liaison between IT and business to ensure alignment with corporate strategy.
Contribute to application roadmap discussions and long-term planning.
Qualifications
Education and Experience
Preferred Qualifications
Experience preparing for or supporting cloud migration initiatives
Experience reducing reliance on ERP consulting resources through internal capability building.
Understanding of CloudSuite Industrial differences from on-prem Syteline, including multi-tenant constraints and standardization requirements.
Experience with IDOs, forms, reports, workflows, event handlers, and integrations.
Exposure to workflow automation or low-code tools.
Interest in leveraging generative AI tools for documentation, testing, analysis, or ERP modernization.
Core Competencies
Deep functional ERP knowledge across multiple modules.
Strong analytical and problem-solving skills.
Ability to translate complex business needs into scalable ERP-supported processes.
Clear communication and cross-functional collaboration skills.
High attention to detail and accuracy.
Ability to work independently while prioritizing competing demands.
Strong customer-service mindset and commitment to continuous improvement.
Schedule: M-F, 8:00 am - 5:00 pm (flexible availability needed as hours may vary depending on business needs.)
Location: This position can either be based out of our North Hollywood, CA corporate headquarters or our Clifton Park, NY facility.
Pay: $107,000.00 - $125,000.00
Benefits:
Why Join Bobrick?
You''ll find the stability of a long-established company with the growth opportunities of a trusted industry leader. We offer an inclusive culture, competitive benefits, and the chance to contribute to sustainable solutions that make a difference worldwide. Join us to grow your skills and contribute to a company built on innovation, integrity, and sustainability. Together, we're shaping the future of washroom design, one project at a time.
Legacy & Leadership - 100+ years as a global washroom solutions leader
Purpose-Driven Impact - Products that improve hygiene, accessibility, and sustainability
worldwide.
Growth Opportunities - Training, mentorship, and career advancement.
Inclusive Culture - Collaborative, respectful, and diverse workplace
Sustainability Commitment - Supporting green building and environmental stewardship.
Global Stability - Privately held, established brand with global presence.
Bobrick's Culture: We view our culture as a competitive advantage and a foundation for continued success. Our positive and supportive culture encourages our people to do their best work every day. Bobrick respects work-life balance, has a strong commitment to employee development and attributes its success to five core values and their alignment with its employees, suppliers, sales representatives, distributors and other channel partners. We are dedicated to:
Do the right thing: Conduct all aspects of business honestly, ethically, and responsibly.
Offer the best value: Provide products and services which best meet each customer''s needs.
Treat everyone with dignity and respect. Embrace all backgrounds and experiences, promote
equity, and be inclusive. Help each employee develop and achieve their potential.
Foster a fearless and trusting culture.
Continuously improve everything we do.
Bobrick is a 100+ year-old global washroom accessory and partition company headquartered in North Hollywood, CA with six manufacturing divisions across the United States and Canada and business operations that extend into 85 markets worldwide. A leader in product innovation and manufacturing, Bobrick prides itself as a company that delivers best-in-class products and service, while fostering an environment of collaboration and continuous learning.
As a privately-owned family business, Bobrick respects work-life balance, has a strong commitment to employee development and attributes its success to four core values and their alignment with its employees, suppliers, sales representatives, distributors and other channel partners: