Senior Engagement manager, AWS Professional Services

Amazon

Perth, WA

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JOB DETAILS

SKILLS

Agile Programming Methodologies, Amazon Web Services (AWS), Atlassian JIRA, Best Practices, Business Plan, Business Strategy, C-Level Management, Cloud Architecture, Cloud Computing, Communication Skills, Customer Support/Service, Documentation Standards, Enterprise Computing, Infrastructure as a Service (IaaS), Leadership, PRINCE2, Platform as a Service (PaaS), Presentation/Verbal Skills, Problem Solving Skills, Professional Services, Project Management Certification, Project Planning, Project/Program Management, Public Cloud, Reconciliation, Risk Analysis, Risk Management, Scrum Product Owner, ScrumMaster, Software as a Service (SaaS), Standards Development, Strategic Planning, Team Lead/Manager, Team Player, Technical Analysis, Technical Leadership, Technical Strategy, Technical Writing

LOCATION

Perth, WA

POSTED

6 days ago

Description The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact. Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities Key job responsibilities As an experienced technology program/project manager, you will be responsible for: - Leading and managing complex cloud migration and implementation projects - Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning - Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes - Distilling customer needs into clear technical requirements and map them to business outcomes - Decomposing complex technical problems into actionable, deliverable solutions - Contributing to technical documentation and define documentation standards Basic Qualifications - 2+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience - 7+ years of leading and delivering enterprise-level IT engagements experience - Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS) - Experience in leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale - Experience in leading and delivering enterprise-level IT engagements Preferred Qualifications - 5+ years of delivering customer engagements in a professional services role experience - active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2) - AWS certification - Experience in delivering customer engagements in a professional services role - Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga - Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1994

WEBSITE

http://Amazon.com/militaryroles