Senior Endpoint Management Engineer (Intune & Entra ID)

Resolution Technologies, Inc.

Atlanta, GA

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JOB DETAILS

SALARY

$42–$44 Per Hour

JOB TYPE

Full-time

SKILLS

Analysis Skills, Android, Automation, Communication Skills, Computer Systems, Configuration Management, Continuous Improvement, Copying Machines, Customer Service Systems, Customer Support/Service, Desktop PC, Develop Methodologies, Ecosystems, Establish Priorities, Ethernet, Help Desk, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Inventory Management, Laptop PC, Mac Operating System, Microsoft Active Directory, Microsoft Outlook, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows Server, Mobile Devices, Network Administration/Management, Network Routing, Network System Hardware, Operating Systems, Performance Metrics, Presentation/Verbal Skills, Printers, Problem Solving Skills, Root Cause Analysis, Scripting (Scripting Languages), ServiceNow, Systems Administration/Management, Technical Research, Technical Support, Topology, Trend Analysis, Videoconferencing, Wi-Fi, Windows PowerShell, Writing Skills, iOS

LOCATION

Atlanta, GA

POSTED

1 day ago

Senior Endpoint Management Engineer (Intune & Entra ID)
The primary responsibilities of this position are to provide maintenance, configuration, and reliable operation of the endpoint and Mobile Architecture systems. These systems include but are not limited to: MS Intune, Azure AD/Entra ID, and MS Endpoint Configuration Manager. This position is also responsible for researching new technology and developing a roadmap of the future direction of all End User Support systems to continuously improve and keep up with business and IT needs. This position will actively resolve complex problems and issues with computer systems to limit work disruptions and production outages.

Senior Endpoint Management Engineer (Intune & Entra ID) Key Responsibilities

Build and deliver application packages in Intune Endpoint Manager.
Manage and coordinate urgent and complicated support issues, acting as the highest escalation point for requests and incidents.
Administer and manage mobile devices, laptops, Azure, and the Azure Admin portal.
Develop methodologies and escalation processes to ensure proper information flow within the organization.
Train, coach, and mentor support staff, including building, editing, and documenting training materials and how-to video documentation.
Interact professionally with internal and external customers.
Provide data and reporting of KPIs and trends on a weekly, monthly, and as-needed basis.
Maintain an effective framework for managing and improving customer IT support.
Advise management on escalated incidents, identified trending patterns, and recommend solutions for systemic enhancements.

Senior Endpoint Management Engineer (Intune & Entra ID) Skills and Qualifications

Bachelor's Degree in a related field and three years of progressively responsible, professional-level analyst and systems experience in a large-scale Information Technology environment; or an equivalent combination of education and experience.
Proven experience with Intune Endpoint Management, Azure Microsoft Entra ID, Azure Administration, and Active Directory.
Automation: Proficiency in PowerShell Scripting for system administration and deployment.
Operating Systems: Strong knowledge of Windows 10/11, macOS, Android, iOS, and modern Windows Server environments.
M365 Ecosystem: Experience supporting, installing, and troubleshooting mainstream M365 products (including Microsoft Teams, Teams Premium, New Outlook, and M365 Copilot / Copilot Chat / Teams Administration).
Infrastructure & Operations: Strong hands-on experience with hardware/software infrastructure tools, basic network troubleshooting (ethernet/Wi-Fi), routing topology, and modern server/network equipment.
ITSM Tools: Hands-on experience with ServiceNow ticketing tools (San Diego or later version).
Hardware Lifecycle: Advanced troubleshooting, diagnostics, and root-cause analysis for laptops, desktops, mobile devices, and high-level peripheral escalation (video conference equipment, network copiers/printers).
Soft Skills: Command of comprehensive inventory management principles; strong verbal and written communication skills; excellent customer service, prioritizing, and work assignment skills.

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About the Company

Resolution Technologies, Inc.

Resolution Technologies is a leader in staffing and consulting. We help clients find top talent to help them meet their key business objectives while positively impacting their bottom line.

Here at Resolution Technologies, we understand that serving our clients and consultants is what matters most and promise to never lose sight of that! We take the time to understand your individual needs through face-to-face interaction and strive to always make sure your objectives are met. Resolution Technologies is a full-service Professional Staffing and Executive Search Firm specializing in Technology, Finance & Accounting, Manufacturing Ops, Human Resources, and Marketing/Sales offering flexible solutions for our clients ranging from contract, contract-to-perm, and direct perm placements. Whatever your needs are, we promise to provide unrivaled quality and service.

COMPANY SIZE

20 to 49 employees

INDUSTRY

Staffing/Employment Agencies

EMPLOYEE BENEFITS

Paid Sick Days, Parking, 401K, Stock Options, Employee Events, Work From Home, Life Insurance, On Site Cafeteria

FOUNDED

2009

WEBSITE

http://www.resolution-tech.com

Senior Endpoint Management Engineer (Intune & Entra ID)

Resolution Technologies, Inc.

Atlanta, GA

About the Company

Resolution Technologies, Inc.

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