Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.
Job Description
The Director, Technical Services provides strategic, operational, and people leadership for a nationwide organization of field-based technical service professionals. This role is accountable for customer equipment performance, service quality, technical capability, and commercial enablement across Sealed Air's packaging and equipment systems.
Organizational Scope & Impact
Key Responsibilities
Strategy & Business Leadership: Define and execute technical service strategy aligned to growth and customer retention.
Customer Experience & Service Excellence: Own equipment uptime, service responsiveness, and installation quality.
Operating Model & Continuous Improvement: Standardize service delivery, governance, and performance management.
Commercial Partnership: Serve as senior interface between Technical Services, Sales, and Engineering.
Execution Excellence: Ensure service is provided in the most effective and efficient manner possible with a clear view of performance metrics, including service quality, overtime, inventory levels, and time to resolution, and ongoing continuous improvement activities.
People Leadership & Talent Development: Develop managers, build succession, and scale technical capability.
Required Qualifications
Preferred Qualifications
Travel & Work Environment
Supports a field organization requiring frequent travel, overnight work, and occasional weekend or holiday installations. Preferred location for the role is in Sealed Air headquarters in Charlotte, NC.
Success Measures
Customer equipment uptime, service quality, reduction in escalations, talent readiness, effective workforce plan, and standardized service execution.
Requisition id: 55351
Relocation: Yes
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
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