Senior Director, Salesforce Technologies

We are seeking a Senior Director, CRM IT (Salesforce) to lead the strategy, architecture, delivery, and operations of our global Salesforce ecosystem. This leader will be accountable for maximizing the value of Sales Cloud, Service Cloud, Experience Cloud, CPQ/Revenue Cloud, and related AppExchange solutions. Reporting to IT leadership, the Senior Director will define the multi‑year roadmap, unify org strategy, ensure secure and scalable integrations with core insurance platforms, and drive adoption, data quality, and measurable business outcomes across our global sales, marketing, and client service communities. The ideal candidate blends deep Salesforce platform expertise with strong delivery discipline and insurance domain understanding to enable AJG’s growth and client experience objectives.

This position will lead the Salesforce Technical Delivery Teams both onshore and offshore. This role will hold overall accountability for solutions leveraging Salesforce as well as their governance and quality assurance. The role also will lead the effective design, development, integration, and implementation of Salesforce applications while driving to optimize speed of delivery, cost effectiveness, and quality. As well, this leader will suggest opportunities for Gallagher to leverage the existing platforms in new ways or identify opportunities to integrate Salesforce with other technologies.

While we prefer someone who is local to the Chicago area that can come into our offices as business needs dictate, for the right candidate we will consider someone who will primarily be remote/virtual, with the understanding that there would be occasional travel to the Chicago area.  

• Define the Salesforce vision and multi‑year roadmap aligned to AJG’s growth, cross‑sell, retention, and operational efficiency goals.
• Determine org strategy (single vs. multi‑org, hub‑and‑spoke) and guide consolidation with minimal disruption.
• Establish enterprise standards for data model, sharing/security model, and extensibility; govern Apex, Lightning Web Components (LWC), Flow, and integration patterns.
• Lead Agile/SAFe delivery across global squads; manage backlog, sprint planning, and release trains.
• Manage AppExchange ISVs and SI partners to accelerate delivery while maintaining architecture coherence and security.
• Enforce configuration and coding standards; run architectural review boards and guardrails for Flow, Apex, LWC, and integrations.
• Own platform SLAs/SLOs, incident and problem management, performance monitoring, and release readiness.
• Utilize Health Check, Optimizer, and trust.salesforce.com; maintain DR/BCP, backup/restore (e.g., Salesforce Backup), and capacity planning.
• Run a tiered support model and knowledge base; track root cause analysis and continual service improvement.
• Oversee special projects and cross-functional programs, driving overall company success and nurturing a positive team culture.
• Serve as a technical thought leader, driving strategic decisions, ensuring alignment, and promoting a customer-centric approach across the organization.
• Drive operational excellence, stability, and scale by observing strict change control, and best practices for project management, data governance, documentation, and release management.
• Stay current with new releases of systems owned by the Gallagher CRM team, as well as relevant solutions and best practices in the marketplace, evaluating and implementing new features and solutions, as required.

• Bachelor's degree in Business, Finance, or a related field required; Advanced degree in Business or Computer Science preferred.
• Minimum of 10 years of IT experience and 5+ years of leadership experience
• Proven experience in a leadership role, driving strategic initiatives, and optimizing business performance.
• Excellent communication and interpersonal skills, capable of consolidating feedback, building consensus, and fostering collaboration.
• Strong strategic thinking and decision-making abilities, with a keen sense of aligning company goals and initiatives.
• Extensive experience in optimizing CRM systems, developing scaling strategies, and leading cross-functional collaboration.
• Ability to work autonomously, manage multiple priorities, and thrive in a fast-paced environment.
• Proven problem-solving skills, displaying a proactive and solution-oriented mindset.
• Demonstrated experience in customer advocacy and driving product adoption.
• High intellectual curiosity and attention to detail
• Salesforce Certified Administrator preferred
• Certification in Scrum/Agile preferred
• Background in insurance, insurance brokerage, or financial services would be ideal

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We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Hereto review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.