Senior Director, Operations, Jackson Memorial Hospital

Senior Director of Operations, Jackson Memorial Hospital, Full Time, Days

Jackson Memorial Hospital

Department: Jackson Memorial Hospital Administration

Address: 1611 NW 12th Ave, Miami, Florida, 33136

Shift details: Full-Time, Days

Why Jackson:

Jackson Memorial Hospital is the flagship hospital for Jackson Health System and it has been a beacon of medical excellence and community care for more than a century. Throughout its rich and storied history, Jackson Memorial - located in the heart of the City of Miami - has been ground zero for some of the world''s greatest medical breakthroughs and important moments in South Florida. We''ve grown into one of the nation''s largest public hospitals, and one of the few that is also a world-class academic medical center with a proud mission and proven success. Jackson Memorial is an accredited, tertiary teaching hospital with 1,500 licensed beds, where nearly every medical specialty is provided by some of the world''s most skilled and highly regarded multidisciplinary team of healthcare professionals.

Position Summary:

The Senior Director of Operations for Jackson Memorial Hospital provides strategic and operational leadership over JMH campus, to include inpatient and outpatient rehab services across Jackson Memorial Hospital''s delivery network. This role is accountable for optimizing operational performance in building services, environmental services (EVS), food and nutrition, plant operations, and transportation functions in support of patient care. A critical leader, the Senior Director drives process improvement, staff engagement, and cross-functional collaboration to ensure that operations are efficient, compliant, and aligned with institutional goals.

Key Responsibilities:

Strategic Planning and Performance Improvement

Identify opportunities for systems-level improvements across designated services, using data-driven evaluations to inform resource allocation, service enhancement, and workflow redesign. Define and monitor key performance indicators (KPIs), ensuring continuous improvement in cost-effectiveness, regulatory readiness, and customer experience. Lead the execution of strategic initiatives that align operations with broader organizational goals and evolving care models.

Team Development and Operational Accountability

Supervise operational leadership and frontline teams across departments; provide coaching, performance evaluation, and opportunities for career development. Promote a culture of engagement, compliance, accountability, and service excellence among employees. Lead recruitment and retention efforts, including the design and execution of employee engagement strategies.

Regulatory Compliance and Risk Management

Ensure facility readiness and operations in compliance with local, state, and federal regulationsincluding Joint Commission, AHCA, OSHA, and infection control standards. Maintain documentation, audit response protocols, and emergency preparedness plans to support ongoing accreditation and inspection readiness.

Communication and Stakeholder Coordination

Act as a liaison between operations and other internal departmentsincluding Facilities, Finance, Human Resources, and Patient Experienceto align goals and resolve issues. Facilitate transparent communication with executive leadership on operational risks, achievements, and improvement priorities.

Financial Stewardship

Develop and manage annual capital and operating budgets for non-clinical services within the service areas. Monitor productivity, cost performance, and asset utilization to support fiscal responsibility and long-term sustainability.

Other Responsibilities

Represent JMH Operations in strategic planning meetings, leadership forums, and system-wide improvement efforts.

Perform other responsibilities as assigned to support growth and operational excellence.

Qualifications:

Required Education and Experience

• Generally requires 7 to 10 years of related experience.
• Leadership experience is required.
• Bachelor''s degree in related field is required.
• Master''s degree is strongly preferred.

Preferred Qualifications

• Experience working in an academic medical center or public healthcare system.

Core Competencies

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Skill in monitoring/assessing the performance to make improvements or take corrective action. Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to plan, implement, and evaluate programs.
• Ability to establish goals and objectives.
• Ability to recognize, analyze, and solve a variety of problems.

Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.