Senior Director of Retail Operations I

Opportunity, growth, and meaningful rewards! We offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• *401(k) retirement plan
• *Company paid life insurance
• *Tuition reimbursement
• Employee discounts across all company brands
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program - refer a friend and earn a bonus

• Partners with SVP/VP of Retail Operations to establish fiscal revenue, expense, profit goals, and inventory targets for store portfolio; analyzes KPIs and identifies factors affecting daily sales performance to implement corrective actions and achieve targets

• Develops comprehensive action plans based on operational analysis and reviews sales performance by store, category, and brand against targets and budget with full P&L accountability; leads weekly and monthly operations meetings to communicate strategies covering sales, promotions, categories, brands, and HR initiatives

• Oversees Standard Operating Procedures (SOPs) implementation across all airport retail operations by directing comprehensive operational audits, ensuring management and staff execute opening/closing procedures with full accountability for operational standards, and collaborating with ACDBE partners on reporting and certification processes; ensures senior management teams maintain rigorous adherence to operational excellence while evaluating SOP effectiveness and recommending policy enhancements to corporate leadership based on operational data and market insights

• Develops and maintains strategic relationships with landlords, brand partners, and DBE stakeholders to ensure operational alignment; coordinates planned maintenance projects and addresses repair items to maintain superior facility standards and customer experience

• Makes strategic hiring, termination, advancement, and promotion decisions for key positions while promoting company brands as employer of choice; conducts performance evaluations and goal assessments while ensuring staff alignment with customer flow patterns

• Champions employee engagement behaviors and company values through comprehensive recognition and motivation programs; provides coaching and support to achieve business objectives while ensuring diversity and inclusion execution across all operations

• Coordinates with Supply Chain, Commercial, and Marketing teams to optimize store assortments and comprehensive marketing support; ensures optimal inventory levels and develops associate training programs on ordering procedures and supply chain protocols

• Manages receiving processes, vendor communications, and supply chain issue resolution to maintain operational efficiency; ensures leadership proficiency in management systems (MIV, Crunch Time, Kronos) and monitors equipment functionality with scheduled maintenance

• Maintains expertise in brand standards, CBAs, lease agreements, and stakeholder relations protocols; implements and oversees planogram execution, visual merchandising standards, and product placement strategies to maximize revenue potential

• Develops and implements creative revenue enhancement strategies with measurable impact; resolves complex customer and associate issues using sound judgment while driving technology adoption and inspiring teams to embrace new implementations

• Reviews financial and operational data to monitor district progress and deploy resources effectively; collaborates regularly with SVP/VP on strategic issues and communicates leadership vision to teams while partnering with Operations Controller on financial decisions

• Monitors market trends, competitive landscape, and consumer behavior to inform strategic operational decisions; utilizes subordinate leaders' strengths and provides strategic feedback aligned with development and business goals while ensuring compliance with category management principles

• The Senior Director of Retail Operations I reports to the Senior Vice President/Vice President of Retail Operations within the assigned region

• This position is expected to work a varied and rotating schedule to be on site on various operating days and hours each week; some opening shifts, during some busy day parts, and during some closing shifts to monitor associates' work activities during these different days and times

• Education and Experience: The combination of education and professional experience must exceed 10 years:

• • In a leadership role: Requires 5 years of experience supervising a team of operations professionals engaged in executing retail operations programs

• • In a technical role: Requires 10 years of experience engaged in developing and delivering retail operations programs

• A bachelor's degree in a program related to the functional area can count for 2 of the 10-year requirement

• Specialized Skillset/Competencies/Traits:

• • Knowledge of retail or consumer goods industry with understanding of travel retail concepts and multi-brand environments

• • Strong financial acumen with solid understanding of growth and profitability drivers; ability to navigate P&L statements, analyze key financial metrics, and drive KPI results through behavioral management rather than metric management alone

• • Demonstrated expertise in retail product and service quality standards with proven ability to teach, coach, and ensure compliance across multiple brand standards within store operations

• • Excellent interpersonal skills with ability to engage effectively with diverse stakeholders including customers, team members, union representatives, brand partners, and hourly associates in a professional and inclusive manner

• • Strong organizational and critical thinking abilities with proven track record of managing multiple concurrent priorities and implementing solutions to complex operational challenges

• • Exceptional communication skills with ability to understand, interpret, and effectively communicate complex instructions, policies, and brand standards to teams at all levels

• • Business acumen and also has the mindset required to understand the long-term implications of retail operations planning and to advance the organization's goals

• • Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances

• • Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals