Senior Director of Portfolio Operations

Job Summary:  The Senior Director of Portfolio Operations is responsible for the operational success and strategic alignment of the Property Management department and the Compliance and Data teams. S/he works strategically with those teams to ensure that CCDC has strong systems, tools, staffing, policies and workflows to meet the needs of our residents and the community. Working with the teams s/he manages as well as the Director of Asset Management and members of the Fiscal team, s/he manages metrics and identifies solutions to ensure that the properties are occupied, operating well, fiscally viable, and in compliance with financial covenants and regulatory requirements. S/he is responsible for meeting the compliance requirements necessary for short-term and long-term affordability and sustainability.  The Director is also responsible for aligning the property operation teams with broader organizational goals and values, including those around community building and resident leadership development.  S/he supports and develops leaders of the property operations teams, helping to develop strong systems and build their leadership strengths.  

Status:       Full-time, Exempt, Regular
Location:  Chinatown neighborhood, San Francisco
Hours:       Monday – Friday, general business hours, occasional evenings and weekends
Salary:       $175,750 - $185,000 annually, Comprehensive benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

General Job Responsibilities:

Incumbent Profile 

The ideal incumbent must have a strong commitment to working in a progressive community development and mission-driven organization. S/he must possess excellent organizational and leadership skills, excellent verbal and written communication skills, strong analytical and financial skills and an ability to work independently and as a team player. S/he must possess a strong background and proven experience with supervision. A minimum of ten (10) years experience with affordable property management, community development and non-profit management is required. An advanced degree such as an MBA, MPP, or MPA is preferred. 

Property Management, Compliance and Data  

• Provide leadership and support to Property Management and Compliance and Data team staff, with a focus on strategic priorities, coaching, and developing staff capabilities 
• Work with team leads to develop and implement strategic goals and objectives for the Property Management department and Compliance and Data teams 
• Align PM Department and Compliance and Data teams with broader organizational goals including those around community building and resident leadership development. 
• Assess staffing structure and positions within Data and Compliance and collaborate with DPM on PM staffing and structure 
• Assess Compliance and Data team structure and build teams out 
• Work with DPM to develop and refine systems to monitor operations of Chinatown CDC projects, ensuring that operations are in compliance with all regulatory and legal requirements and organizational policies  
• Work with teams to develop strong dashboard and analytics to help understand, assess and improve property operations work 
• Assess systems and identify improvements in measurement and performance 
• Work with DPM to ensure housing assets are performing at optimal levels financially and physically 
• Ensure that appropriate staff training programs are in place and are effective 
• Create and maintain a culture of excellence, accountability, professional growth and learning, especially in supervision 
• Provide expertise on strategic initiatives 
• Work with Data team to identify key operations data that can be shared out organizationally to inform organizational strategic decision-making and storytelling 
• Work with teams to identify and implement software and hardware improvements for better financial and operational performance across the teams 

Financial:  

• Provide strategic oversight and input into annual property budgets and maintenance/capital improvement plans to enhance the operations of each property  
• Ensure that contracts are regularly reviewed and negotiated  
• Review and monitor annual operating budgets for Property Management department and Compliance and Data teams 
• Provide strategy on housing operations model 
• Assist Property Management department and Compliance team in project planning with Housing Development department on management-related issues that can be identified in pre-development and construction  

Senior Management Oversight:   

• Supervise, train, and oversee the work of the Director of Property Management and Compliance and Data team leads 
• Ensure that staff positions are filled with competent, qualified staff  
• Serve as needed as staff liaison to CCDC Board of Directors 
• Work with Deputy Director of Operations to ensure that ET is monitoring the correct indicators for Property Management 

Administrative Management:   

• Responsible for the recruitment, interview, and selection of directly supervised position vacancies 
• Write and conduct performance reviews for staff supervised  
• Develop work goals with staff supervised  
• Ensure staff know and follow safe work practices and policies   
• Approve annual work programs Property Management and Compliance and Data teams 

Other:  

• Represent organization with governmental agencies, community groups and tenants 

Knowledge, Skills, and Experience:

• Strong management, supervision, team-building, problem-solving, and interpersonal skills 
• Understanding of HUD/LIHTC/affordable housing regulatory agreements and compliance requirements, fair housing laws, San Francisco landlord/tenant regulations, affordable housing management principles, and the affordable housing development process  
• Knowledge of 504/ADA regulations   
• Staff management and supervision skills, ability to train others  
• Budget preparation, analysis, monitoring skills  
• Understanding of Chinatown CDC’s mission and social/political context  
• Experience with pro formas, PNAs, capital planning, portfolio financial planning, refinancing, and re-syndication 
• Understanding of property management software programs (YARDI)  
• Intermediate-level skills in Microsoft Word and Excel  
• Prioritization and time management skills  
• Conflict resolution, de-escalation, and negotiation skills  
• Ability to work under pressure and meet deadlines  
• Ability to review and analyze contracts, regulatory agreements, and loan documents  
• Ability to represent the organization at public events  
• Strong written and verbal communication skills  
• Ability to operate within a very fast-paced, ever-changing environment  
• Ability to work with people of diverse economic, social, and ethnic backgrounds 
• Excellent motivational, leadership, supervisory and training skills 
• Personable and able to interact with diverse populations internally and externally as the organization’s representative 
• Able to manage stress 

Minimum Qualifications:

• Five (5) years experience in progressive roles in affordable housing management or asset management
• Five (5) years experience as a Director of Property or Asset Management or demonstrated equivalent experience overseeing those functions in a mid-to-large size organization
• Familiarity with Yardi or equivalent software and LIHTC compliance requirements and procedures 

Preferred Qualifications:

• Master’s Degree in Public Administration, Public Policy, or Business Administration
• Understanding of issues facing diverse low-income populations
• Experience working in low-income communities of urban neighborhoods
• Familiarity with city government, especially San Francisco

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