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Job Details
n Job Ref:R26_0000001831n Location:2002 Papa John's Blvd, nnLouisville, nKY 40299nn Category:Business Leadershipn Employment Type:Full timen n nnn n
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Job Summary
Theu202fSr. Dir,u202fOperationsu202foverseesu202fthe support ofu202fcorporate restaurant operations within a region.u202fThe role is accountable for short-and long-term revenue growth and profitability of the region. The role is responsible for ensuring people development, product quality, customer satisfaction, image management, restaurant profitability and assimilation into Papa Johns culture, while driving initiatives to increase brand loyalty and financial profitability.xa0
Duties and Responsibilities (other duties as assigned)
Ensure region profitability by demonstrating exemplary managerial and operations skills including making quality product; adhering to and ensuring compliance with Papa Johns policies, practices, and procedures by effectively utilizing company resources, monitoring training, providing necessary resources, and regularly visiting restaurants; completing administrative duties; monitoring proper delivery area sizes; and remaining current on operational changes and deploying changes utilizing market resources.xa0
Oversees financial goals through effective use of discretionary budgets, investments, and expenditures; participates in marketing co-ops, sets and oversees marketing budget; performs ROI analysis for all facets of the expanded area restaurants operations in order to make informed decisions and evaluates operations profitability and effectiveness by creating and analyzing various reports, key measures, trends, budgets, comparables, people assessments, and calendars to plan ongoing strategies.
Identifies new opportunities for sales growth; implements effective targeted marketing and district developmental strategies and plans to meet or exceed financial and business objectives; supports region and company direction; and monitors the execution of the plans and adjusts as necessary.
Performs region planning and leads real estate development efforts utilizing appropriate resources; analyzes new build, relocation, and remodeling needs; determines market needs and conducts ROI analysis; identifies non-traditional restaurant opportunities; works with Development to approve sites according to market needs and site analysis; oversees leases and maintains a good relationship with landlords; and sets and oversees budget.
Oversees the Director of Operations for a market and/or restaurants within an expanded area by determining labor needs and setting goals accordingly; leading staffing and recruiting initiatives; maintaining adequate staffing levels; coaching and developing team members; conducting succession planning; communicating performance expectations, assessing developmental areas, and establishing performance measurements and development plans; facilitating conflict resolution and taking appropriate disciplinary action, up to and including terminations; and following all company policies and federal, state, and local laws and ordinances regarding employment.
Provides quality customer service to build and maintain a customer base; creates and participates in customer-oriented programs and maintains a strong presence in the community; professionally and promptly responds to customer concerns or issues including customer complaints received through operations services; ensures appropriate and timely resolution of customer concerns or issues.xa0 Solicits customer feedback, shares feedback with team, and uses feedback to improve restaurants' operations and build brand loyalty.xa0 Develops strong working relationships with corporate departments and operations team.
Education, Experience & Certifications
High School Diploma or GED required; College degree preferred
Five to seven years progressive management experience
Five to ten years multi-unit management experience
Serv-Safe/Local or State Food Service Certification preferred
Functional Skills
Analytical Skills: effectively uses data to generate insights for operations excellencexa0
Planning & Prioritization: highest impact, highest valuexa0
Financial & Business Acumenxa0
Communicates Effectively and Candidlyxa0
Problem Solving; ability to use rigorous logic to solve problems with innovative effective solutionsxa0
Process Improvement: Strive to continually improvexa0
Ability to build and leverage talentxa0
Ability to work in a challenging, fast-paced environment and to adapt to new situations as they arisexa0
Ability to effectively communicate, inform, and influence senior leadersxa0xa0
Ability to work cross-functionality on multiple initiatives with a successful record of advancing projects
Our Values
EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success
DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult
PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first
INNOVATE TO WIN - We champion and challenge for a better way in all we do
HAVE FUN - We find joy, create meaningful impact and celebrate the journey together
Our Core Competencies
CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
RESULTS DRIVEN We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges
CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo
BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry
WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity
Papa Johns is an equal opportunity employer.
Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.
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