Job Summary
The Senior Director, Information Systems - Regional (RCIO) provides executive leadership for regional technology strategy, information systems operations, cybersecurity, infrastructure, service delivery, and digital transformation across assigned markets and facilities.
This role serves as the senior technology executive for the region and is accountable for aligning enterprise technology strategy with market priorities while ensuring reliable, secure, and effective technology services that support patient care, operational excellence, financial performance, clinician experience, and organizational growth.
The RCIO serves as a trusted advisor to Market CEOs, Chief Nursing Officers, Chief Medical Officers, Chief Operating Officers, physician leaders, and operational executives. This position develops strong partnerships with Regional Directors of Clinical Informatics to ensure technology solutions effectively support clinical workflows, governance, adoption strategies, optimization initiatives, and organizational transformation goals.
The RCIO leads Regional IT leaders and technology teams, oversees multiple concurrent strategic initiatives, and ensures alignment between regional business objectives and enterprise Digital Technology priorities.
Essential Functions
Leadership & Organizational Design
Leads and mentors Regional IT Directors, Managers, and technology leaders through consistent leadership practices and accountability.
Defines organizational structures, staffing strategies, and workforce capability requirements aligned with regional and enterprise priorities.
Recruits, develops, and retains high-performing technology talent.
Partners with Human Resources and executive leadership on workforce planning, succession planning, and leadership development initiatives.
Fosters a collaborative, service-oriented, and highly engaged team culture.
Promotes accountability, innovation, continuous improvement, and operational excellence across regional technology teams.
Technology Operations & Service Excellence
Oversees regional technology operations including infrastructure, networking, telecommunications, cybersecurity, end-user support, and application support services.
Ensures delivery of reliable, secure, and cost-effective technology services across hospitals, ambulatory locations, and physician practices.
Establishes service level expectations and monitors operational performance using defined metrics and performance indicators.
Ensures compliance with enterprise standards, regulatory requirements, cybersecurity policies, and organizational procedures.
Leads business continuity, disaster recovery, and technology resiliency planning efforts within the region.
Drives operational excellence through standardization, automation, process improvement, and technology optimization initiatives.
Clinical Informatics Partnership & Clinical Technology Alignment
Establishes and maintains a strategic partnership with Regional Directors of Clinical Informatics to align technology capabilities with clinical and operational priorities.
Collaborates on initiatives supporting patient safety, quality outcomes, clinician experience, workflow optimization, and operational performance.
Ensures Information Systems resources effectively support clinical application implementations, upgrades, testing, optimization, and issue resolution activities.
Participates in governance forums supporting clinical applications, prioritization, and technology investment decisions.
Partners with Clinical Informatics leadership to support adoption strategies, organizational change initiatives, and clinician engagement efforts.
Collaborates to gather and address physician, nursing, and operational feedback regarding technology solutions and user experience.
Supports enterprise initiatives designed to reduce clinician burden, improve technology usability, and increase adoption of digital solutions.
Ensures technology strategies support regulatory requirements, patient safety initiatives, and organizational quality goals.
Enterprise Governance & Portfolio Management
Represents regional technology operations in executive governance committees and enterprise Digital Technology forums.
Oversees market technology demand management, intake processes, prioritization activities, and portfolio governance.
Evaluates strategic trade-offs involving funding, resources, timelines, and organizational priorities.
Resolves escalated issues impacting regional technology programs, operational performance, and project delivery.
Ensures regional initiatives align with enterprise architecture, cybersecurity, application, and infrastructure standards.
Provides executive reporting regarding portfolio performance, risks, dependencies, service levels, and strategic outcomes.
Financial & Vendor Management
Develops and manages regional technology operating and capital budgets.
Ensures responsible stewardship of organizational technology investments and resources.
Oversees vendor relationships, contract negotiations, renewals, service agreements, and performance management activities.
Conducts financial analysis and ROI evaluations for technology initiatives and investments.
Partners with enterprise sourcing and procurement teams to optimize technology spending and vendor performance.
Maintains accountability for project execution within approved budget and timeline expectations.
Executive & Cross-Functional Partnership
Serves as the primary regional technology advisor to Market CEOs, executive leadership teams, physician leaders, and operational stakeholders.
Develops trusted relationships with clinical, operational, and administrative leaders throughout assigned markets.
Partners with Quality, Safety, Revenue Cycle, Finance, Human Resources, Clinical Operations, and
Clinical Informatics leadership to support organizational priorities.
Facilitates effective communication and coordination between enterprise Digital Technology teams and regional stakeholders.
Supports mergers, acquisitions, divestitures, and organizational growth initiatives.
Promotes shared accountability across Information Systems, Clinical Informatics, and operational leadership teams.
Qualifications
Knowledge, Skills and Abilities
Licenses and Certifications
Community Health Systems, Inc. is a non-profit 501 (c) (3) 330 HRSA Grantee with Federally Qualified Health Center (FQHC) status. Established from the roots of Inland Empire Community Health Center in Bloomington, CHSI has grown with community health centers in the counties of Riverside, San Bernardino, and San Diego. These centers have been developed in accordance with standards established for safety net providers by the U.S. Department of Health and Human Services (HHS), the Health Resources Services Administration (HRSA), the Public Health Service (PHS), and the Bureau of Primary Health Care (BPHC).
As such, services are offered to the neediest in each community - the un-insured and under-insured, the working poor, those with limited ability to pay, the homeless, and the indigent. Services are provided at discounted (sliding fee scale) rates for those who qualify based on gross annual income and family size.