Senior Director, IFSM

JLL

Seattle, WA(remote)

JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Accounting, Aged Care, Artificial Intelligence (AI), Best Practices, Budget Management, Budgeting, Building Systems, Business Administration, Childcare, Coaching, Commercial Real Estate, Compensation Management, Computerized Maintenance Management System (CMMS), Conflict Resolution, Continuous Improvement, Corporate Law, Cost Control, Cost Forecasting, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Detail Oriented, Disability Accommodations, Establish Priorities, Facilities Management, Genetics, Identify Issues, Information/Data Security (InfoSec), Interpersonal Skills, Investment Management, Investment Services, Leadership, Legal, Maintain Compliance, Microsoft Office, Multitasking, Negotiation Skills, Operational Strategy, Organizational Development/Management, Organizational Skills, Performance Metrics, Performance Reviews, Presentation/Verbal Skills, Preventative Maintenance, Problem Solving Skills, Process Improvement, Real Estate, Requirements Validation/Verification, Root Cause Analysis, Safety Process, Safety Training, Scorecarding, Service Delivery, Service Level Agreement (SLA), Staff Development, Strategic Planning, Team Building, Team Lead/Manager, Time Management, Variance Analysis, Willing to Travel, Writing Skills
LOCATION
Seattle, WA
POSTED
1 day ago

JLL empowers you to shape a brighter way.


Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.


Senior Director, IFSM - JLL


What this job involves - The Senior Director, Integrated Facility Services Management (IFSM) is responsible for achieving the expected level of service delivery as described in the Service Level Agreements and measured by the Key Performance Indicators. Additionally, the expected levels of service delivery must be achieved at the optimal cost, minimally within the prescribed budget for each facility.The Senior Director IFSM is part of a National Operations Team that provides services to the client in the US and reports directly to the Senior Director, Technical Services.


What your day-to-day will look like?


  • Champion a "Safety First" culture across all teams, ensuring compliance with client and JLL safety procedures through training, best practices, and recognition programs.* Establish strategic direction for operations and maintenance aligned with client objectives, driving continuous improvement and leveraging JLL tools and processes for efficient service delivery.
  • Serve as primary client interface, maintaining strong relationships through regular engagement with key stakeholders, superior responsiveness, and creative problem-solving.
  • Coordinate operational aspects of properties to protect, maintain, and improve asset value while monitoring preventive maintenance programs and utilizing data-driven insights.
  • Review SLA/KPI scorecards and ensure consistency across all regions, demonstrating urgency and attention to detail in meeting committed service levels.
  • Lead team development by fostering collaboration, promoting energy and enthusiasm, and providing career growth opportunities through timely performance reviews and coaching.
  • Partner with senior leadership to advance service quality and strengthen client partnerships through continuous improvement initiatives and employee development.
  • Develop and maintain operating budgets meeting SLA targets, providing variance analysis and forecasts while identifying cost savings opportunities with sourcing professionals.
  • Lead incident investigations using structured problem-solving to identify root causes, and evaluate service provider performance in conjunction with leadership team.
  • Manage multi-year capital improvement planning and project completion processes while ensuring optimal rollout and training on CMMS tools and systems.


Required Qualifications:

  • Undergraduate degree in Engineering, Business Administration, or related field preferred with a minimum 5 years direct supervision of a facilities organization
  • Strong organizational and client relationship management skills
  • Demonstrated negotiation skills
  • Ability to plan and manage within budget and time constraints
  • Strategic thinker with strong implementation orientation
  • Advanced understanding of commercial leases, contract documents and routine accounting methods
  • Demonstrated familiarity with and understanding of building systems
  • Ability to multitask and work without direct supervision
  • Excellent prioritization and conflict resolution
  • Proficient in MS Office, and possess strong written, verbal and people skills


Preferred Qualifications:

  • Experience overseeing a high performing facilities team remotely across multiple locations or regions
  • Former Engineer or Technician with hands on troubleshooting experience


Location: Remote + up to 10% travel domestically


This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.




Estimated compensation for this position:



140,000.00 - 160,000.00 USD per year



This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.




Location:


Remote -Chicago, IL, Dallas, TX, Denver, CO, Huntsville, AL, Nashville, TN, Seattle, WA


Job Tags:



If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:


JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay



At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.



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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at


HRSCLeaves@jll.com


. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our

Contact Us

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Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.


Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.


Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.


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Supplemental Privacy Statement

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JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.


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