Senior Director, Head of NA Small Business & Emerging Middle Market Product

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Visa Commercial Solutions (VCS) is a world-class organization responsible for growing all payment flows between businesses and governments, from small businesses to the largest global corporations to government agencies. The North America Hub team is part of VCS and works closely with financial institutions and fintechs to bring payment solutions that meet the needs of growth corporates, large enterprises, multinationals, governments, public sector entities, and small businesses around the world. The team is responsible for the product development and management of a suite of products, encompassing core products such as Fleet, Travel, Purchasing, Virtual Cards, Small Business, as well as new B2B payment offerings and emerging verticals such as Employee Benefits, providing innovative payment capabilities that exceed client expectations.

The Senior Director, Small Business and Middle Market Product plays a crucial role in innovating and shaping Visa’s new B2B payment product offerings and market positioning. The NA Small Business and Middle Market team plays a pivotal role in delivering credit, debit, and virtual card payment solutions to grow payment volume, and to further Visa’s position as a market leader and preferred choice for commercial payments. This role is responsible for developing and executing product strategies that accelerate business growth, including the development and launch of Visa’s next generation of small business and middle market solutions designed to capture greater spend on the Visa network and/or other Visa money movement assets.

The ideal candidate is an experienced senior product leader with an entrepreneurial mindset, able to inspire and motivate teams in a fast-paced and dynamic environment. He/she must have proven experience in SMB Products with financial institutions and fintech's, as well as leading teams to solution and commercialize innovative new products that deliver substantial value propositions to the market. This role requires strategic leadership, innovation, collaboration, and creative problem-solving skills. He/she is creative and hands-on, has a bias towards action and is able to inspire others with his/her vision.

This role requires breadth and depth of knowledge and experience in both small business/B2B payments as well as non-card money movement payment systems. In addition to traditional product management experience, the ideal candidate will have prior strategy and/or product development experience in at least one of the following areas: B2B Payments, Commercial Products, Virtual Card, Accounts Payable/Accounts Receivables systems and/or ERP systems, non-card payment systems and crypto/stablecoin.

Responsibilities:

Product Strategy & Solutioning Development and Management:

• Define and lead the overall small business and emerging middle market product strategy and portfolio management of the suite of products within the B2B Payments organization to create competitive advantage and drive growth for Visa
• Develop compelling product narratives and key value propositions that strongly position Visa B2B payment solutions in the market
• Collaborate with global product partners and segments team to translate customer and market needs into product solutions that deliver substantial value propositions, taking into account voice of customer feedback and market priorities
• Collaborate with global platform owners as well as core technology teams on the planning, prioritization and execution of the product roadmaps

Solutioning:

• Collaborate with internal & external partners to solution around how Visa can support more efficient money moment flows and support the launching and scaling of the relevant products and solutions.
• Ensure the product strategy and product roadmaps are aligned and well-articulated to customers, prospects and partners, as well as internally within Visa
• Evangelize the value proposition and differentiation of the relevant products and solutions within the payments industry

Strong Team Culture:

• Develop and inspire a team of talented product solutioning managers focused on delivering best-in-class products and solutions
• Demonstrate thought leadership and enable flawless execution
• Create a team culture that amplifies Visa’s Leadership Principles and champions our innovative DNA across the organization

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Qualifications

Basic Qualifications:

12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced Degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:

15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), or PhD with 9+ years of experience

MBA or Advanced Degree is highly desirable

Prior product strategy and/or deep product development/management experience in small business/B2B payments and non-card payment systems

Experienced product leader with a record of accomplishment for creating and developing new product capabilities from initial concept to industry leadership

Proven track record of developing and executing a product vision for successful products based on deep understanding of customer needs

Demonstrated thought leadership and the aptitude to think creatively and identify new opportunities to innovate and differentiate with evidence of tangible business results

Experience managing and developing strong partnership with technology teams to influence and co-create shared roadmaps

Effective leadership and people management skills, with a focus on developing diverse, high performing teams and fostering an inclusive culture that is inquisitive and collaborative

Excellent ability to develop and communicate strategy, and secure internal investment for products

Natural collaborator, with excellent communication skills and strong executive presence

Must be self-motivated and comfortable with ambiguity, possessing the maturity and competence to influence across multiple levels and organizations including internal and external stakeholders

U.S. Applicants Only

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer