Senior Director, eCommerce Development, Residential

SPECTRUM

Stamford, CT

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JOB DETAILS

SKILLS

A/B Testing, Advertising, Application Programming Interface (API), Architectural Services, Artificial Intelligence (AI), Billing, Broadband, Caching, Channel Sales, Component Frameworks, Computer Science, Continuous Deployment/Delivery, Continuous Integration, Credit Risk, Cross-Functional, Customer Experience, Customer Satisfaction, Engineering, Engineering Management, High Availability Software, Incident Response, Internet Application, Internet TV, Leadership, Local News, Management Strategy, Marketing, Matrix Management, Mentoring, Metrics, Middleware, Node.js, PCI, Payment Processing, Performance Engineering, Product Documentation, Programming Tools, Risk Analysis, Sales, Sales Pipeline, Scalable System Development, Search Engine Optimization (SEO), Software Engineering, Sports, Team Lead/Manager, Technical Leadership, Technical Recruiting, User Interface/Experience (UI/UX), Web Content Accessibility Guidelines (WCAG), Website Conversion, Willing to Travel, Wireless Communications, eCommerce

LOCATION

Stamford, CT

POSTED

11 days ago

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine leading the engineering teams behind the largest digital sales platform at Spectrum, responsible for driving billions in revenue and serving hundreds of thousands of daily visitors. As Senior Director, eCommerce Development, Residential, you will shape the technical direction, architect scalable solutions and foster leadership across teams building acquisition, checkout and post-purchase experiences. Your expertise will directly influence how customers connect with Spectrum’s residential products.

How You’ll Make an Impact  

Direct engineering delivery for the residential buyflow, the top sales channel touching all Spectrum internet, TV and voice customers
Guide multiple product teams to build scalable and modern solutions that adapt to evolving business requirements
Mentor engineering managers and tech leads to empower autonomous decision-making and strong technical leadership
Collaborate with Architecture to advance platform modernization, including component libraries, API optimization and modular patterns
Drive AI adoption, integrating AI-assisted development tools and AI-powered customer experiences such as conversational buyflows
Solve complex challenges at scale, enhancing performance, release reliability and platform integration across 10+ teams
Translate technical initiatives into business outcomes, connecting engineering decisions to conversion rates, speed to market and customer satisfaction

Working Conditions  

Office environment
Some travel required
Eligible for Hybrid Work Policy; up to one day per week from home

What You’ll Bring to Spectrum  

Required Qualifications  

Education

Bachelor’s degree in computer science, software engineering or related technical field, or equivalent experience

Experience  

12+ years of software engineering experience with increasing leadership responsibility
5+ years leading engineering organizations of 30+ engineers across multiple product teams
5+ years at Director level or above managing engineering managers or senior tech leads
10+ years delivering large-scale consumer-facing web applications with high availability and performance requirements
7+ years driving platform modernization and architectural transformation while maintaining delivery velocity
7+ years operating in matrixed organizations with cross-functional partners

Skills  

Strong architectural judgment across front-end, back-end and API orchestration
Deep understanding of modern web architecture including Angular, component-based frameworks, TypeScript, SCSS, RxJS, NgRx
Experience with Node.js backend orchestration, API management and middleware integration
Integration with complex backend services such as product catalogs, billing, credit/risk assessment and payment processing
Platform scalability expertise including modular architecture, micro-frontends and API optimization
CI/CD pipeline management, release strategies and feature flagging at scale
Performance engineering including page load, API response and caching
Observability and monitoring for application health and incident response
Knowledge of accessibility standards (WCAG 2.1 AA)
Familiarity with security practices including WAF, fraud prevention and PCI
Ability to drive scalable engineering solutions without micromanagement
Balance platform investment with product delivery
Translate technical complexity for executive audiences

Preferred Qualifications

Education

Master’s degree

Experience

Experience in telecom, cable, broadband, wireless or mobile industries
Experience leading engineering organizations of 50+ engineers across multiple product surfaces

Skills

Engineering leadership in telecom, cable or large-scale eCommerce with residential products
High-traffic acquisition funnel experience, conversion optimization and A/B testing
Understanding of residential telecom domains including serviceability and customer flows
Proven improvement of engineering velocity using agile metrics
Design system adoption and component library governance at scale
SSR experience with Angular and its impact on SEO and performance
AI/ML integration in eCommerce, including conversational commerce and development tooling
Scaling engineering organizations through hiring, restructuring and leadership development
SEO optimization, store locator functionality and marketing page performance in eCommerce

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MST821 2026-73841 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

About the Company

SPECTRUM

Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 31 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice. For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals. More information about Charter can be found at corporate.charter.com.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Computer/IT Services

FOUNDED

1993

WEBSITE

https://jobs.spectrum.com/