Senior Digital Product Manager Conversational AI - Web Chat & Voice

Sage.com is one of Sage's highest-impact acquisition channels and a key digital front door for prospects, customers, and partners. As it becomes a more intelligent, conversational web experience, AI-assisted chat and voice will help people get to the right answer or next step faster, improving self-service, conversion influence, support deflection, customer satisfaction, and the quality of digital journeys across Sage.com.

Sage is looking for a Senior Web AI Product Manager to own how conversational AI shows up across the Sage.com web experience. You'll lead the strategy, roadmap, adoption, governance, vendor management, and performance of AI-assisted chat and voice, including where it appears, which use cases are prioritized, how experiences are measured, and how quality is maintained over time.

This is a senior individual contributor role within a global platform team, with visibility across performance marketing, web product, IT and platform engineering, content, brand, product marketing, vendors, and senior leadership. You'll work across North America and the United Kingdom and Ireland, helping ensure every chat and voice experience is useful, measurable, compliant, and aligned to Sage's brand and quality standards.

Location Requirement: Hybrid 3 days per week from our Atlanta office (Ponce City Market)

Qualifications:

• 5 years of experience in web or digital product management or web strategy, with ownership of conversational AI or AI-assisted chat and voice experiences.
• You have demonstrated hands-on experience with conversational AI, chatbot, or voice assistant platforms such as Cognigy, LivePerson, Google Contact Center AI, Amazon Lex, or similar, including configuration, deployment, optimization,
• You understand the core concepts behind conversational AI, including natural language processing, natural language understanding, intent recognition, dialogue flows, large language models, and escalation design.
• You have experience managing or working closely with third-party technology vendors, including roadmap alignment, feature prioritization, platform evaluation, or contract performance.
• You can speak to your experience using product metrics, dashboards, conversation analytics, or web analytics to improve adoption, conversation quality, conversion influence, containment, deflection, satisfaction, or time-to-answer.
• You bring experience working across marketing, IT, user experience, content, brand, and product stakeholders to deliver digital or AI-assisted customer experiences in a B2B SaaS or similar digital environment.
• You understand the importance of AI governance, responsible AI practices, data privacy, brand safety, fallback handling, and quality assurance for AI-generated or AI-assisted content.

Who is Sage? Sage helps small to medium-sized businesses to succeed with AI-powered Accounting, Finance and ERP software. Knowing that over 6M of our global customers depend on our solutions, motivates us to keep innovating so they keep growing. Sage Copilot is a prime example.