Senior Digital Product Manager, Bank

First Command Financial Services, Inc.

Fort Worth, TX

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Agile Programming Methodologies, Architectural Services, Backlog Prioritization, Bank Management, Banking Services, Business Analysis, Business Case, Business Strategy, Communication Skills, Continuous Deployment/Delivery, Cross-Functional, DevOps, Emerging Technology, Establish Priorities, Financial Services, Health Maintenance, Identify Issues, Leadership, Legal, Machine Tool, Market Research, Metrics, Microsoft ADO (ActiveX Data Object), Microsoft Windows Azure, People Management, Performance Analysis, Performance Metrics, Privacy Controls, Privacy Regulations, Process Improvement, Product Management, Product Planning, Product Strategy, Quality Assurance, Quality Management, Quality Metrics, Risk, Risk Analysis, Risk Management, Sales Prospecting, Scrum Project Management and Software Development, Sprint Planning, Standards Development, Storytelling, Traceability, User Interface/Experience (UI/UX)

LOCATION

Fort Worth, TX

POSTED

6 days ago

How will this role impact First Command?

The Senior Digital Product Manager drives the vision, strategy, and execution of digital solutions in partnership with bank leadershipfor First Command Bank. The role defines and prioritizes an outcome-based roadmap in collaboration with key stakeholders, translates business needs into actionable Features (Vision, Business Needs, Value), and partners with business and delivery teams to ensure solutions deliver measurable value, quality, and compliance readiness.

As the primary business-context Subject Matter Expert (SME) for the solution teams, this role communicates the 'why' behind the work and ensures alignment across stakeholders and delivery teams. The Senior Digital Product Manager owns the product roadmap, Feature backlog, and Feature definition for First Command Bank and is accountable for product outcomes. They translate business needs into well-defined Features, prioritize and maintain a healthy backlog that supports continuous delivery, proactively identify risks, constraints, and dependencies that could impact delivery or value realization, and define and monitor product success metrics. Through ongoing analysis of product performance and business outcomes, they drive decisions that maximize value realization and product effectiveness.

What will the employee do in this role?

Strategic Roadmap Ownership

Own the product vision and an outcome-based roadmap for First Command Bankand is accountable for product outcomes, ensuring alignment with business strategy and enterprise OKRs.
Proactivelyidentify and manage cross-product and cross-team dependencies, partner with stakeholders and delivery leadership to align priorities, sequencing, and release planning.
Maintain visibility and traceability of prioritized opportunities and features in Azure DevOps (or equivalent) to keep roadmap, backlog, and delivery synchronized.
Champion strategic roadmap practices and standards to improve roadmap quality, alignment, and value delivery.

Feature Definition

Translate business needs into complete, actionable features that articulate Vision, Business Needs, Value, and acceptance intent.
Maintain a prioritized feature backlog that supports delivery planning through Current Sprint +2; ensure clarity, priority, and sequencing align to the roadmap.
Collaborate deeply with Digital Product Owner, architecture, engineering, and quality partners to validate feasibility and reduce churn through early alignment.
Intake and prioritize technical debt and platform enablement work; communicate tradeoffs and implications to outcomes and delivery plans.
Anticipate constraints (security, legal/compliance, privacy, operational readiness) and mitigate early through discovery and feature definition.
Champion feature definition standards and reduce rework through clearer acceptance intent and earlier alignment.

Value Assurance

Perform feature/solution acceptance to verify delivered work solves the original business problem and supports intended value realization.
Define product and experience metrics and monitor trends; use evidence to refine priorities and value-capture plans.
Independently escalate delivery gaps, value risks, and quality concerns early; drive resolution and prevention with delivery and stakeholders.

Alignment

Build and maintain relationships with First Command business leaders to align product strategy with business strategy. 
Communicate the "why" behind priorities and features; facilitate decisions and resolve misalignment across business and technology partners.
Act confidently as SME for business logic and value for the solution teams; remove friction between business and delivery teams through proactive alignment.

Discovery, Business Case & Go-to-Market

Conduct or partner on customer/market research and discovery to validate problems and identify opportunities for First Command Bank.
Develop business cases (hypotheses, benefits, costs, risks) and synthesize research into investment recommendations.
Partner with UX/CX, operations, and adoption/change leaders to ensure releases are business-ready and adoption is supported.
Evaluate emerging technologies and relevant innovative propositions to identify new opportunities.

Product & Domain Expectations

Maintain deep knowledge of banking capabilities and non-functional requirements; ensure alignment to security, privacy, regulatory, and audit expectations.

Tooling & Communication Artifacts

Create and maintain product artifacts and ensure tooling traceability from opportunity -> feature -> acceptance outcomes.

Collaboration Model

Sync with other Product Managers to align roadmaps, manage cross-product dependencies, and prevent overlap in ownership.
Partner with the Digital Product Owner by providing actionable features and aligning prioritization so the team backlog reflects business urgency.
Collaborate with Solution Architects and delivery leadership to validate feasibility, inform architectural runway, and ensure shared understanding of requirements and sequencing.
Engage Quality partners to align on intent and value, improve quality visibility, and support confident release readiness decisions.

Who will this employee lead?

No direct supervisory responsibility but must provide guidance to Agile teams and collaborate with cross-functional stakeholders.

What skills and qualifications does this employee need?

Education 

Bachelor’s degree required (may consider experience in lieu of degree)

Work Experience 

4 - 7 years of experience in product management, business analysis, or a related field

Certifications

The preferred candidate will have one or more certifications in the following areas: 

Product Management 
Agile and Scrum 
Banking Platforms 
Process Improvement 
Financial Services Licenses

Required Knowledge, Skills and Abilities

Knowledge

Strong knowledge of banking platforms such as Jack Henry Banno or Silverlake, FIS,orMeridianLinkand enterprise constraints to anticipate impacts and mitigate risks early.
Outcome-based product strategy and roadmap practices; dependency management across products/teams and OKR alignment.
Advanced feature definition practices and discovery techniques to reduce churn and rework.
Agile delivery collaboration across PO/architecture/engineering/QA; understanding of sequencing and delivery constraints.
Product measurement and value realization: KPI definition, trend interpretation, and evidence-based prioritization.
Risk, compliance, privacy, security, and operational readiness considerations in regulated environments.

Skills

Strategic storytelling and stakeholder alignment: communicate "why," tradeoffs, and outcomes; drive decisions.
Problem framing: translate ambiguity into clear scope, acceptance intent, and success measures.
Requirements clarity: write actionable features and supporting artifacts that reduce rework.
Cross-functional leadership: partner with PO/architecture/engineering/QA to ensure feasibility and quality.
Metrics fluency: define and use signals to refine sequencing and measure value realization.
Tool fluency: maintain traceability and transparency in ADO (or equivalent).

Abilities

Operate independently while maintaining accountability for outcomes, quality, and value.
Influence without authority across teams and stakeholders to resolve misalignment.
Anticipate risks and constraints early and adjust plans accordingly.

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Required Skills

Required Experience

Senior Digital Product Manager, Bank

First Command Financial Services, Inc.

Fort Worth, TX

About the Company

First Command Financial Services, Inc.

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