Job Summary:
Under indirect supervision, performs a variety of diagnostic medical sonograms (such as abdominal and OB/Gynecology ultrasound examinations) utilizing complex ultrasound equipment and transducers.
Essential Responsibilities:
Customer Service:
• Is responsive to the needs of others by maintaining a professional behavior toward members and coworkers and creating a positive image for the department, as demonstrated by: • Willingness to take the initiative to resolve member issues. • Handling a high number of member contacts. • Dealing with customer complaints in a positive way. • Providing compassionate service. • Treating coworkers with respect and appreciation. • Fostering teamwork and thinking positively.
Age Specific Criteria:
• Neonatal. • Pediatric. • Adolescent. • Adult Periatric. • Adjusts technical factors relative to the requirements of the study and the physical maturation of the patient. • Modifies patient positioning techniques relative to the patients physical and cognitive abilities. • Always takes special care in handling, positioning and/or restraining infants and geriatric patients to avoid injury or excessive radiation exposure.
Demonstrates Competence:
• Demonstrates competence and understands the overall operational function of the department to include scheduling of patient appointments by telephone, mail, or in person utilizing OPAS. • Demonstrates competence in the operation of diagnostic ultrasound equipment, real-time and mobile, to obtain quality diagnostic images. • Consistently selects correct technical factors relative to the requirements of the study and the patients age and body habitus. • Consistently selects equipment settings and appropriate transducers in accordance with department protocols and patient body habitus. • Consistently processes hard copy images properly, utilizing automated equipment. • Properly and consistently follows specific infection control techniques relative to ultrasound imaging (e.g., cold sterilization of probes, use of condoms on endocavity probes, etc.). • Routinely manipulates transducer appropriately to obtain the desired images. • Exercises good clinical judgment. • Consults with the radiologist or other clinician for purposes of clarifying orders. • Selects alternate or additional views appropriately relative to the patients condition. • Does not attempt to perform an exam in any case in which it cannot be performed safely and/or properly. • Consistently demonstrates the ability to differentiate between normal and abnormal anatomy. • Documents clinical activities in a timely, comprehensive and accurate manner. • Completes and initials the standard consultation form and the Radiology Processing Record accurately and immediately following each procedure. • Routinely documents patient history relative to previous surgery, childbirth and other conditions which could affect the ultrasonic image of internal organs.
Additional Performance Standards for Lead DMS:
• Provides effective functional direction to assigned staff. • Consistently assigns work to staff appropriately so that exams are performed in a timely manner. • Routinely provides timely feedback to management regarding operational problems and personnel issues. • Communicates effectively with other departments to promote positive interdepartmental relationships. • Demonstrates organizational skills and creativity in the resolution of operations problems within the department.
Organizational Rules, Policies and Procedures:
• Observes all applicable regional, medical center, and department policies and procedures.
Quality of Service:
• Maintains standards of professional behavior established to enhance quality of service. • Greets members promptly and courteously with eye contact and a pleasant expression and tone of voice. • Informs members of reason for any delays or anticipated delays in their care. • Treats all patients in accordance with the Patients Bill of Rights. • Conducts only work-related conversations when members are waiting for service.
Communication:
• Demonstrates good communication skills. • Communicates verbally in a clear and concise manner. • Demonstrates courteous and appropriate telephone skills. • Speaks English in the presence of patients except as required to interpret for non-English speaking patients. • In writing, communicates accurately, completely, and legibly, and routes such communication appropriately and in a timely manner.
Professional Maturity:
• Demonstrates professional maturity in all interactions with patient and staff. • Strives to maintain good working relationships and rapport with patients, other members of the department and the health care team. • Is flexible and cooperative about schedule changes made to maximize productivity and efficiency. • Responds appropriately to constructive criticism from supervisors and peers. • Functions independently within defined scope of position.
Productivity:
• Meets productivity norms achieved by peers within the department or the Region.
Equipment, Supplies and Work Area:
• Maintains equipment, supplies and work area in accordance with department guidelines. • Keeps equipment and work area clean at all times. • Routinely handles equipment with care to avoid damage. • Reports equipment malfunctions to supervisory staff promptly. • Reports to Assistant Director, Diagnostic Imaging. • Assume other activities and responsibilities from time to time as directed. • Respond to questions of assigned employees. • Assign staff as directed. • Coordinate work flow and assign priorities. • Train and orient assigned staff. • May provide recommendations to supervisor regarding departmental procedures, equipment.