Senior Desktop Support - 8 roles

Tanisha Systems

Boston, MA

Apply

JOB DETAILS

SALARY

$20–$28 Per Hour

JOB TYPE

Full-time, Employee

SKILLS

Analysis Skills, Asset Management, Citrix Product Family, Clinical Support, Customer Support/Service, Data Analysis, Data Migration, Desktop Administration, Desktop PC, Help Desk, Identify Issues, Incident Management, Incident Response, Management of Information Systems/Technology (MIS), Microsoft Active Directory, Microsoft Exchange Server, Microsoft Office, Microsoft Windows Operating System, On Site Support, Onboarding, Operational Support, PC Hardware, People Management, Peripheral Hardware, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Procedure Implementation, Resource Management, ServiceNow, Shipping/Receiving, Systems Analysis, Technical Support, Time Management, Training/Teaching, User Interface/Experience (UI/UX), VPN (Virtual Private Network), Work From Home

LOCATION

Boston, MA

POSTED

10 days ago

Position: Senior Desktop Support- 8 positions
Hourly Pay Rate: Market-Negotiable for right candidate
Location: MA-Boston-133 Brookline Ave -02215
Duration: Long term

NOTE: Need profiles who are within 30min driving distance from this client location, pls share full address along with submission.
Also candidate need to have their own vehicle and ready to travel 30-35 mil radius from client address to different location.
This position requires rotation shift, candidate must agree to do that .

Job Description
Senior Desktop Support provides on-site IT support for providers and practice managers in
a clinical workspace operating as the face for IT.
Primary Responsibilities:
• Provide day-to-day IT support operations at clinical locations using the ServiceNow
ticketing system which includes traveling on site to clinics.
• Provide support for end-user experience - such as onboarding, technical installation
of hardware, answering technical questions and following up with users.
• IT Support for any escalations from a clinical location.
• Diagnose, troubleshoot, and resolve a wide variety and range of hardware and
software related problems with operating systems, applications (including vendor
software packages), replacing parts as required.
• Adapt to new technologies, process new information and help customers through
technological changes. Improves and implements procedures as needed and/or
assigned.
• Assist the clinical staff by maintaining IT readiness for day-to-day operations.
• Management of IT assets including
o Receiving large orders of equipment
o Manage assets at current storage locations.
o Daily shipping of devices to locations on demand
o Managing shipping and returns of assets from remote staff.
• Support project work which includes but not limited to the following:
o New product Rollouts
o Department moves and buildouts.
o Refresh of Desktop IT equipment.
• Provide training and directions to other Desktop members as needed.
o Provide feedback on staff to management.
Desktop Support provide technical support to the enterprise. This function includes
employees working on incident management response and restoration; determination of
issue priority, provisioning, and service request fulfillment; installations, upgrades, and
releases/deployments; and problem management analysis and resolution.
- Support Remote and Work-From-Home Staff
- Be proficient in oral and written communication
- Have skills in data analysis and solution development
- Effective time and resource management
- Strong deductive skills for system analysis and problem-solving
- Ability to manage multiple activities
- Advanced proficiency with Microsoft Office, Windows OS, Client hardware, and related
technologies.
- Analyzes and investigate complex IT issues as they arise
-In-depth knowledge of PC hardware and peripherals.
- Experience with Windows OS, Imaging, Active Directory, Exchange, VPNs, Citrix, Data Migration.

About the Company

Tanisha Systems

INDUSTRY

Computer Hardware