Senior Data and Systems Manager

Overview 

Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose. 

We’ve been recognized as a Top Workplace by the Washington Post for six straight years and named to the Inc. 5000 Fastest Growing Private Companies 13 of the past 14 years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries, dive into important world-changing Federal challenges. 

Position Summary 

We are currently seeking prospective candidates for an upcoming opportunity with the Administration for Children and Families (ACF) Office of Refugee Resettlement (ORR). This requirement provides critical mission support across various technical, program management, and administrative functions to assist ORR in its mission to promote the health, well-being, and stability of refugees and unaccompanied children. The Senior Data and Systems Manager oversees data validation, data analytics, help desk and systems support for Refugee Resettlement and Unaccompanied Alien Children (UAC) programs.  

Candidates must reside in the Washington-D.C. area full-time but able to travel intermittently in support of ORR-funded programs across the continental United States. 

Responsibilities include, but are not limited to the duties listed below: 

• Provide quantitative and qualitative analysis to identify trends, performance indicators, and outcomes.  

• Update and maintain data systems using automation and scripting tools (such as R, Python, and SQL) to extract and transform data.  

• Create and maintain real-time programmatic dashboards using platforms like Tableau, Palantir, and Salesforce.  

• Ensure the quality, organization, and completeness of programmatic data through rigorous quality control.  

• Identify, triage, and resolve or escalate system issues for users of government applications to appropriate technical teams.  

• Fulfill regularly occurring and ad hoc data inquiries and reports within specific deadlines.  

• Resolve application issues that require modification through the user interface and troubleshoot complex cases for end-users.  

• Provide forecasting and modeling support to inform mission priorities and resource management.  

• Assist with the roll-out of new technology solutions and modernization efforts across the technical division.  

• Manage relational databases and application programming interfaces (APIs).  

Requirements

Minimum Qualifications 

• Experience: Minimum 7 years of relevant experience in data science, systems management, or IT operations. 

• Leadership: Minimum 3 years of supervisory or team lead experience. 

• Education: Bachelor’s degree in Data Science, Information Technology, or relevant subject; Master’s degree preferred. 

• Certification: Relevant technical certifications (e.g., SQL, Tableau, Salesforce) preferred. 

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development