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Senior Customer Support Representative

Axelon

Bethel, CT

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JOB DETAILS
SALARY
$45 Per Hour
SKILLS
Accounting, Aerospace and Defense, Analysis Skills, Business Development, Contract Creation, Contract Management, Contract Negotiation, Contract Review, Corporate Law, Corrective Action, Cross-Functional, Customer Experience, Customer Relations, Customer Satisfaction, Customer Service Management, Customer Support/Service, Distribution Channel, Federal Laws and Regulations, Finance, Forecasting, High School Diploma, Internet Technology, Leadership, Logistics, Major Accounts, Manufacturing Operations, Market Trend Analysis, Metrics, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Project, Microsoft Word, Negotiation Skills, OEM (Original Equipment Manufacturer), Order Processing, Order/Customer Fulfillment, Organizational Skills, Problem Solving Skills, Project/Program Management, Proposal Writing, Request for Proposals (RFP), Revenue/Sales Reporting, Sales Management, Supply Chain, Time Management, Trend Analysis
LOCATION
Bethel, CT
POSTED
Today

Pay Rate: $45 Per Hour

  • Work Mode: 100% Onsite
  • Monday to Friday - 8 am to 4:30 pm

Responsibilities:

  • Oversee and manage a portfolio of accounts including OEM, airlines, MRO, and distribution partners worldwide.
  • Develop strong relationships with customers, connecting with key business contacts, executives, and stakeholders.
  • Forecast, review, and prepare RFQ/RFP, negotiation, sales reports, and other metrics.
  • Oversee the entire fulfillment process from order processing to shipping and logistics.
  • Answer client queries and identify trends and new business opportunities.
  • Liaise with cross-functional internal teams to meet and improve the customer experience.
  • Serve as the point of contact for customer account management matters.
  • Build and maintain strong, long-lasting client relationships.
  • Review contracts and coordinate internally to prepare quotes/proposals.
  • Support gate reviews, contract negotiations, Customer Program Reviews, and Audits.
  • Lead onsite meetings, telecons, proposal kick-offs, and tag-ups.
  • Understand forecasts to satisfy customer requirements and manage stock and rotable pool.
  • Ensure timely and successful delivery schedules and communicate progress to stakeholders.
  • Review customer claims and provide analysis for Finance/Accounting.
  • Negotiate and follow-up strategically with customers for approvals on quotes and delivery schedules.
  • Coordinate recovery plans for delinquent performances and determine corrective action plans.
  • Stay informed on industry changes and market trends to develop new business opportunities.
  • Provide metrics and status for major accounts to the site Leadership Team.

Requirements:

  • Bachelor’s degree from an accredited institution with a minimum of 3 years of experience in account management, contract administration, customer service, project management, quality, or supply chain in manufacturing, operations, or aerospace environment.
  • In lieu of a bachelor's degree, a high school diploma or GED with a minimum of 10 years of relevant experience.
  • Must be legally authorized to work in the United States without company sponsorship.
  • This position requires use of information or access to hardware subject to ITAR regulations. All applicants must be U.S. persons within the meaning of ITAR.
  • No relocation benefit is offered for this position. Only candidates residing within the immediate geographical area (50 miles of 90039) will be considered.

Preferred Skills:

  • Well-organized with a history of managing customer programs.
  • Proficient in proposal/contract preparation, negotiation, and management.
  • Familiarity with major aerospace customers and affiliates.
  • Strong leadership, teaming, problem-solving, and time management skills.
  • Proficient with MS Project, Word, Excel, PowerPoint, MS Outlook, and basic internet skills.
  • Understanding of federal laws, and corporate and project finance.

About the Company

A

Axelon