Senior Customer Support Administrator (IT Specialist)

GovCIO is looking for a Senior Customer Support Administrator (IT Specialist) with an active Secret clearance to provide Tier 2 Level field support. This position will be an on-site position in Merrifield, VA.

• Provide outstanding desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance.
• Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentation.
• Install software patches, updates, and upgrades, including remote server and workstation administrations.
• Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems; and monitor network traffic and optimize network performance.
• Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves.
• Create, update, and track service call requests, and stage and take down end-user workstations and associated equipment.

High School with 6 - 9 years customer support (or commensurate experience)

Required Skills and Experience

• Experience supporting Microsoft Windows environments and Microsoft software
• Experience in troubleshooting and resolving Tier 1 and 2 hardware and software problems

Clearance Required: Active Secret clearance and ability to obtain and hold DEA suitability clearance