About this role:
Wells Fargo is seeking Senior Customer Service Representative as part of Small Business Application Fulfillment for Consumer and Business Banking. Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will:
Support clients with fulfilling needs originated during their deposit account opening from the Wells Fargo Online Site
Perform tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations
Support less experienced representatives and assist managers or supervisors on handling escalated inquiries or complaints
Assist customers with detailed requests related to opening new accounts, reviewing required documentation and verifying business relationship ownership
Receive direction from management and escalate non routine questions when answering inquiries or resolving issues
Perform research to resolve complex customer problems
Navigate multiple computer systems as you research customer needs and offer solutions, all while communicating effectively and accurately when delivering information.
Assessing customer needs and offering products and services as appropriate
Required Qualifications:
Desired Qualifications:
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management
Intermediate Microsoft Office Skills (Work, Excel, Outlook and Teams)
Knowledge and understanding of reading and interpreting legal documents
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Experience delivering results in a fast-paced, deadline driven environment
Excellent verbal, written, and interpersonal communication skills
Good attention to detail and accuracy skills
Ability to quickly learn business operations and processes
Knowledge and understanding of business banking: products and services
Knowledge and understanding of opening new deposit or loan accounts for retail and commercial customers
Ability to identify customer needs and obstacles and take the necessary steps to problem solve
Ability to navigate multiple computer screens while working on the phone
Ability to solve complex customer transactions on multiple systems
Work Schedule:
Job Expectations:
Must attend full duration of required 7-week training period
Hires receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services
Training class starts on August 3rd and runs Monday - Friday 9am - 5:30pm (CST)
This position is not eligible for Visa sponsorship
Location:
Posting End Date:
14 Jun 2026
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
We believe in our vision and values just as strongly today as we did the first time we put them on paper more than 20 years ago. Staying true to them will guide us toward continued growth and success for decades to come. As you read more about our vision and values, you will learn about who we are, where we’re headed and how every Wells Fargo team member can help us get there.