Senior Customer Marketing Manager, Workspace Security

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Senior Customer Marketing Manager, Workspace Security

Experienced Experienced

United States: Dallas TX, Atlanta GA, Canada: Toronto ON, United States: Chicago IL, Canada: Montreal PQ, United States: Denver CO, Houston TX, Boston MA, Los Angeles CA, Canada: Vancouver BC

Marketing | Full Time | Job Id: 25768

Why Join Us?

Why Join Us?

As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World's Best Companies and Newsweek's list of Americas Best Cybersecurity Companies. We've also earned a spot on the Forbes list of the World's Best Places to Work for five consecutive years and recognized as one of the World's Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

We are seeking an experienced customer marketing leader to build the strategy and execution for customer marketing across our entire portfolio of Workspace Security products. You will partner closely across customer success, marketing, product management, and sales to reduce churn and downsell and to grow our renewals, upsell, and cross-sell business. You'll create and execute programs targeting our entire customer base as well as managing executive engagement to strengthen our relationship with our customers and drive customer advocacy. This person is a subject matter expert and has exemplary leadership skills to inspire cross-functional teams.

Key Responsibilities

• Partner with customer success and sales leadership to define strategy and activities to reduce churn and downsell and to grow renewals, upsell, and cross-sell
• Establish Customer Advisory Boards (CAB) and Product Roadmap Council groups
• Support EBC activities as needed
• Drive always-on customer marketing campaigns including email newsletters, industry updates, and webinars
• Scale customer advocacy program including case studies, references, and champions
• Create training programs and certifications
• Setup and maintain Voice of the Customer program including customer interviews and surveys (CSAT, NPS, product health)

Qualifications

• 5+ years in customer marketing in enterprise SaaS, event or field marketing background is a plus
• BA/BS in business or engineering, MBA preferred
• Strong understanding of enterprise SaaS customer onboarding and retention
• High attention to detail and organizational skills with the ability to deliver campaigns, content, customer events, and research
• Exceptional storytelling ability and strong copywriting and copyediting skills
• Ability to navigate and build relationships with a global network of stakeholders and flourish in a matrix environment and influence peers
• Self-starter, team player and able to work in a fast-paced environment
• Must be eligible to work in the US without sponsorship from an employer, now or in the future

EOE M/F/Veterans/Disabled

The wage range for this position takes into consideration a variety of factors in determining your pay. We'll consider your location, experience, certifications, and other business and organizational needs. The wage disclosure has not been adjusted for applicable geographic differentials associated with the location at which this position may be filled. A reasonable estimate of the current base wage range for this role is $150,000 - $190,000. In addition to the base compensation, certain roles are eligible for additional compensation, including an annual bonus or sales incentive based on revenue or utilization, depending on the terms of the plan and the employee's role. These awards are allocated based on individual performance. Benefits/perks listed here may vary depending on the nature of your employment with Check Point Software Technologies and the country/state where you work. US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, stock awards and an employee stock purchasing plan.

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